Snack Bar Supervisor

Snack Bar Supervisor

Department: Catering

Employment Type: Permanent - Full Time

Location: Central Oxford

Reporting To: Mr Salar Kashani (Operations Manager)

Compensation: £26,707 - £33,002 / year

Magdalen College is one of the most beautiful of the Oxford colleges with a hundred-acre site of ancient and modern buildings including the landmark Great Tower beside Magdalen Bridge. Accommodation is provided to over five hundred graduate and undergraduate students. The College also houses several residential Fellows and provides teaching and meeting rooms, offices and common rooms that are serviced seven days a week.

The catering team also service the Senior Common Room, providing lunch and High Table dinners. The Buttery provides Breakfast, Lunch and Dinner provision for Middle Common Room and Junior Common Room members in Hall. The Old Kitchen Bar provides a snack bar service throughout the day as well as a licensed bar during the evenings, also providing a venue for students bops and functions.

The College is a busy conference venue during the summer months and is also a popular destination for visitors to Oxford during the vacations. The Snack Bar Supervisor is employed by the President and Fellows of Magdalen College and is responsible under them to the Operations Manager.

• Lead the day-to-day operation of the Old Kitchen Bar and maintain high standards in line with the Catering Department’s Operations Manual and Code of Practice.
• Deploy staff and resources effectively to meet service requirements and maintain appropriate staffing levels.
• Supervise and train staff to deliver consistent food, beverage and customer service standards and identify opportunities for improvement.
• Work with the Head Chef and management team to respond to customer feedback and improve the service. Meet regularly with the Head Chef to review the operation of the Bar and agree service improvements.
• Support sales, cost control and waste reduction while maintaining agreed service standards.
• Provide meeting-room refreshments as required and, in the absence of the Butler, provide afternoon refreshments in the Senior Common Room, Smoking Room and associated areas when required.
• Deputise for the Food and Beverage Services Manager, Butler or Bar Supervisor (Alcohol) and undertake Duty Manager responsibilities when required. In the absence of the Bar Supervisor, maintain services to the Bar (Alcohol) and associated areas.

• Supervise, support and allocate work to permanent and casual staff, including the Snack Bar Assistant.
• Support rotas, working hours, days off and holidays in coordination with the Food and Beverage Services Manager.
• Maintain standards of conduct, presentation, dress and hygiene across the team.
• Provide training and day-to-day feedback on service, customer care, food safety and performance.
• Promote teamwork, mutual respect and a professional working environment.

• Work flexibly across the Old Kitchen Bar, wet bar, Senior Common Room, Hall and other catering areas according to operational need.
• Conduct themselves in a way befitting the position as a member of the Catering supervisory team and uphold the standards and principles of the Catering Department and the College.
• Support change, service development and continuous improvement within the Catering Department.
• Maintain appropriate staffing and service standards within college needs and budgetary requirements.
• Maintain the quality, presentation and safe operation of service areas, equipment and customer-facing facilities.
• Support waste reduction in the Old Kitchen Bar and ensure food and other waste is handled and recycled appropriately.
• Maintain up-to-date promotions and specials information and communicate operational issues or customer feedback to managers and colleagues.

• Manage stock levels and food ordering appropriately, keeping stockholding to practical levels.
• Order food and other required stock in accordance with agreed procedures, maintaining appropriate stock levels.
• Operate tills and control cash floats accurately, maintaining financial…