Retail & Patient Services Supervisor

Elior Hospitals – Nourishing Those Who Care

At Churchill
, within our Hospitals division, we make sureteams, patients, and visitors have access to wholesome, comforting food when they need it most. Because good nutrition isn’t just fuel - it’s part of the recovery journey, and we’re proud to play a role in that.

As a Supervisor in a hospital setting, you will play a key role in the day-to-day delivery of catering or hospitality services for patients, staff, and visitors.

• Supervise daily operations within your designated service area
• Ensure high standards of service delivery, cleanliness, and food hygiene are consistently maintained
• Lead and support team members with training, task delegation, and shift coordination
• Ensure compliance with NHS policies, infection prevention controls, and food safety procedures
• Monitor staff performance, provide feedback, and elevate issues where needed
• Handle customer and patient queries in a professional and compassionate manner
• Assist with stock control, ordering, and inventory checks as required
• Work closely with hospital and contractor teams to ensure service excellence and continuous improvement

Working pattern: 5 days out of 7 | 37.5 hours per week

Job : 3375

• Previous supervisory experience in catering, hospitality, or facilities management
• Experience in a healthcare or NHS setting is desirable but not essential
• Good working knowledge of food hygiene and health & safety standards (Level 2 Food Safety required)
• Excellent communication and interpersonal skills
• Ability to motivate a team and lead by example
• Organised and proactive, with a commitment to delivering great service
• Compassionate and respectful, especially when working in patient-facing environments

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!