Weekend Lodge Porter

Weekend Lodge Porter

Salary: Grade 4.1 (£27,865 per annum FTE, £11,146 pro rated)

Contract type: Part-time, permanent

Location: Holywell Manor, Balliol College, Oxford, OX1 3UH

Department: Lodge

Reports to: Front of House Manager

Hours: 15 hours per week, Saturdays and Sundays

Probation period: 4 months

Notice period: 1 month

Situated in an historic site in central Oxford, Balliol has been a hub of learning and community since its foundation in 1263. As one of the larger colleges within the University of Oxford, it is home to roughly 860 students, with undergraduates making up just under half of the student body. The College also employs over 80 Fellows, 50 lecturers, and about 180 support staff, with Professor Seamus Perry as its current Master.

While academic excellence is at the core of Balliol’s mission, visitors are often struck by the College’s informal and welcoming atmosphere. Beyond its walls, Balliol has an active and engaged global community of over 10,000 alumni and donors.

Further information about the College is available at

We are now seeking to recruit a dynamic individual to join our busy Lodge team, looking after the main reception desk.

Duties include, but are not limited to:

• Main desk receptionist
• Issuing room keys and Salto key fobs (for both bedrooms and meeting rooms)
• Checking guests in and out
• Answering and directing telephone enquiries and announcing callers
• Sorting post
• Receiving deliveries and ensuring they are then collected
• Selling entrance tickets to tourists
• Assisting with enquiries from Students
• Directing both College and Conference guests to dining rooms and meeting rooms
• Putting out signage where necessary
• Acting as the College information point
• Booking taxis

• Regular patrols around College grounds during closed hours
• Monitoring CCTV
• Switching on and off quad lightings in the evenings and mornings, and collecting temporary lights after an event
• Ensuring the removal of unauthorised individuals from the premises, in conjunction with University Security Services or the Police
• Ensuring that all contractors report upon arrival and are issued with a badge
• Ensuring all vehicles entering the college are recorded
• Ensuring that the Lodge remains compliant with GDPR
• Ensuring that the College’s Health and Safety code is adhered to
• Running fire alarm tests, fire drills and responding to real alarms
• Training and then acting as a First Aider
• Recording and reporting accidents and incidents
• Contacting emergency services when required
• To be fully conversant with the College’s Emergency and Safety Procedures

• Helping with Degree Day ceremonies and gowning
• Assisting with VIP guests during alumni events
• Assisting with elderly or disabled guests during alumni events
• Assisting the Accommodation/Housekeeping Department
• Liaising with the Housekeeping team
• Helping to ensure students vacate their rooms on time
• Ensuring that student keys are accurately logged in and out
• Assisting the Conference and Events Manager
• Organising and preparing room keys/fobs and internet access for
• Conference guests
• Ensuring that rooms are set up with the correct AV equipment as detailed on the booking system

The above is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the College's organisation and the overall objectives of Balliol College.

• Excellent customer service skills
• Must be proficient using IT
• Strong time management
• Good communication skills
• Well-presented and polite
• Team player
• Calm under pressure

• Uniform
  provided
• Meals
  when on duty and the kitchens are open
• Pension
  Oxford…