Service Technician

Your Company: A leading organisation within the heating, ventilation and air conditioning sector has partnered with the team at NET Recruit to recruit a Service Technician – Unitary to join its growing service team. Operating within a technical and customer-focused environment, the organisation provides specialist equipment and service solutions to commercial customers across the UK. With a strong focus on service quality, technical expertise and operational efficiency, the business is committed to maintaining high standards across its customer sites and ensuring that installed equipment continues to perform reliably.

This is an excellent opportunity for an experienced HVAC service technician with strong knowledge of light commercial equipment, particularly packaged rooftop units, to join an established team in a national field-based position. The successful candidate will play an important role in maintaining customer equipment, diagnosing technical issues and delivering reliable service across a varied portfolio of sites. Your Role and Responsibilities :
While in this position your duties may include but may not be limited to :
Travelling to customer sites across the UK to carry out planned preventative maintenance (PPM), breakdown repairs, warranty work, equipment hire-related activities and commissioning. Diagnosing technical faults and system performance issues across HVAC equipment, identifying the root cause and implementing appropriate repairs. Maintaining and servicing commercial HVAC units, with a particular focus on packaged rooftop equipment and retail-sector applications. Using diagnostic software, technical applications, hand tools, engineering specifications and relevant technical documentation to identify and resolve equipment issues.

Carrying out first-fix activities and managing multiple service jobs and customer callouts efficiently throughout the working day. Ensuring all maintenance, repair and commissioning work is completed safely, accurately and in line with relevant technical requirements and service procedures. Building and maintaining strong relationships with customers, acting as a professional point of contact and providing a consistently high standard of customer service.

Communicating effectively with customers to explain technical issues, provide progress updates and ensure expectations are managed throughout each service visit. Working closely with the Service Desk, Sales and Operations teams to coordinate workloads, share customer insights and support the smooth delivery of service activities. Liaising with supervisors, Regional Service Managers and senior technicians to provide updates, resolve technical challenges and contribute to continuous improvement.

Completing service documentation and generating reports for completed work orders, ensuring records are accurate and submitted through the appropriate systems. Using company applications and Microsoft Office tools to support service administration, reporting and day-to-day communication. Managing workloads independently while maintaining effective communication with the wider service team. Participating in the scheduled on-call and standby rota, providing breakdown support when required, including weekday, weekend and bank holiday cover.

Undertaking national travel and occasional weekday overnight stays as required to meet customer and operational needs. What You Will Need to Apply :
Proven experience in an HVAC service technician, field service engineer or similar technical maintenance role. Category 1 F-Gas certification, such as City & Guilds 2079, alongside the required COCN1, CIGA1 and ICPN1 qualifications. Strong technical knowledge of light commercial HVAC systems, ideally gained through…