Scheduling Coordinator

Bright Star Care of Santa Barbara County and West Ventura County is growing, and we are excited to add a new Scheduling Coordinator to our Santa Barbara team.

If you have high-volume scheduling experience, preferably in the health care field, we'd love to speak with you.

Responsibilities of the Scheduling Coordinator include, but are not limited to the following:

• Assist with scheduling, using all technology tools to ensure proper business processes, with
• oversight by the Scheduling Performance Manager
• Know and schedule the field staff with the right clients.
• Communicate with and schedule staff to meet client care needs and minimize non-billed overtime.
• Communicate with clients in a timely manner any schedule changes.
• Document interactions with clients and field staff.
• Assist with answering the phones, transferring calls, and taking detailed messages.
• Greet visitors and field staff.
• Share the responsibility of the field staff on-call phone with the scheduling team.
• Send out the On-Call Report the next day and document any issues in ABS.
• Document and inform the Scheduling Performance Manager of any personnel issues.
• Monitor and communicate with field staff through email, Connecteam, phone calls, and texts (in emergencies)

Schedule:
Full-time position, with on-call phone rotation that includes evening and weekend hours

• Monday-Friday, 9:00 am to 5:30 pm and some weekend days when on-call
• This is an in-office position. When scheduled for on-call duty, office hours will be adjusted accordingly.

** The scheduling team is assigned the on-call phone and shifts on a rotating basis to ensure equitable coverage and smooth operations. **