Operations Manager

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer‑focused individuals to join our team as an Operations Manager. In this role you will lead and develop a team of salaried and hourly talent, engaging them during their shifts to maintain the highest levels of safety, quality, attendance, and performance.

Managers provide their teams with the tools needed for success while driving improvements in productivity and efficiency through data‑driven decisions and analytical problem‑solving. You will also play a key role in maintaining our customer expectations to ensure orders are delivered on time, to the right location.

Our operation’s workflow is divided into three major components: first mile (product housed and ready for order), middle mile (order hauled to the area), and last mile (product delivered to the customer’s door). All workflows have slight variations, but the focus on customer service remains constant.

• Support, mentor, and motivate salaried and hourly workforce
• Lead large‑scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with support teams (Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources) to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand or walk for up to 12 hours during shifts
• Work in environments with varying noise levels and temperatures
• Continuously climb and descend stairs (where applicable)

• 3+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• 1+ years of experience with performance metrics, process improvement, or lean techniques
• Experience managing a team of 2+ salaried employees and 70+ indirect employees
• Experience scoping, leading, and implementing process improvements through Lean, Kaizen, and/or Six Sigma
• Demonstrated problem‑solving and analytical skills
• Excellent customer service, communication, and interpersonal skills
• Track record of meeting or exceeding department performance goals
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or related field
• Experience in manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments

Job duties include working safely and cooperatively with employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively with others to ensure exceptional customer service; and following all applicable laws and company policies. Criminal history may affect the ability to perform some duties. Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.

USA, CA, Oxnard – $91,000.00 – $ USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation is determined by experience, qualifications, and location. Amazon also offers comprehensive benefits (health insurance, 401(k) matching, paid time off, parental leave, and more). Learn more at (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.