Provider Engagement Manager

Support interdepartmental projects

Vatica Health's merger with Cozeva brings together two industry leaders each recognized as Best in KLAS in their respective domains to transform how payers and providers collaborate to improve outcomes. This unique combination of people, process, and technology unites Vatica's #1-rated risk adjustment platform with Cozeva's #1-rated quality and population health platform, creating the most comprehensive point-of-care solution for advancing value-based care.

Together, Vatica + Cozeva empower providers with an integrated suite of capabilities including advanced analytics, payer interoperability, and clinical services to optimize both patient and financial outcomes.

For our current and future employees, this merger represents an exciting opportunity to be part of something bigger:

• A broader mission to improve healthcare quality and equity.
• A deeper platform of technology, data, and clinical insight.
• Greater potential for personal and professional growth within a fast-growing, category-defining organization.

Join us and be part of Cozeva, a Vatica Health company as we build the future of value-based care: better for providers, payers, and patients alike.

This integral role at Vatica is responsible for overall practice success, including, but not limited to provider satisfaction, engagement/adoption, and performance management. The PEM I provides critical support to contracted practices in the assigned market. Passion for exceptional customer service and experience developing and maintaining relationships with C‑suite, office staff and providers in primary care practices, large health systems and physician organizations is required.

Through cross‑functional collaboration, the PEM I is responsible for improving provider satisfaction, quality and risk adjustment performance in the Vatica Health program, thus impacting overall patient outcomes. This individual should be very comfortable and confident presenting data‑driven insights and metrics on a regular basis. The role is vital to Vatica's continued success and growth. Please note that travel is expected for this role in your assigned territory.

• Collaborate with C‑Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships.
• Develop strategic, comprehensive, provider‑specific plans to advance risk adjustment and quality performance, participation and provider satisfaction.
• Proactive identification of performance improvement opportunities through analysis and discussion with subject‑matter experts; influence provider behavior to achieve key performance metrics.
• Develop effective improvement plans for practices that are not meeting performance goals.
• Improve the rate of active participation among all contracted practices, at the individual provider level.
• Contribute to the achievement of 99%+ provider retention year‑over‑year.
• Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers' questions and concerns are addressed in a timely manner.
• Contribute to the achievement of 99%+ provider e‑signature on Vatica encounters within client‑specific Lock parameters.
• Leverage technology, and best practices, to deliver provider‑centric service.
• Receive, assess, and research all questions, concerns and complaints received from contracted practices. Work cross‑functionally to research concerns and complaints and achieve "win‑win" results for practices, clients and Vatica.
• Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints.
• Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate).
• Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year‑over‑year, in accordance with corporate OKRs.
• Support interdepartmental projects.
• Contributes to, and executes, all responsibilities assigned to this role.

• Minimum of three years of provider account management or…