Customer Service Representative – Scale and Buy Back Center

The City of Oxnard’s Public Works Department is seeking a Customer Service Representative with strong technical and customer service skills to be part of the Environmental Resources team. This individual must have knowledge of standard office practices and procedures and be able to communicate information clearly and concisely to a wide range of individuals.

This position will work at the Scale House and Buy Back Center, which entails handling cashiering duties, entering customer ticket transactions into the computer, and completing daily cash balances. The incumbent will work in the scale house and recycling center; operate cash registers, computers, and weigh scales; perform point of sale transactions, and inspect and sort California Redemption Value (CRV) beverage containers redeemed by customers.

• Work outdoors at the Waste Transfer Station and Recycling Center
• Handle cashiering duties; enter ticket transactions into the computer, and complete cash balances daily
• Operate truck scales and other mass/weight measuring devices
• Inspect and sort California Redemption Value (CRV) beverage containers redeemed by customers
• Sort CRV beverage containers including lifting and emptying receptacles
• Accept, sort, and store recyclable household hazardous waste
• Perform a variety of routine to complex service functions including distributing information to the public regarding solid waste, recycling, green waste, food waste and hazardous waste
• Create and maintain a variety of logs and other records
• Various cleaning, sweeping, dusting, and spill clean up
• Possess excellent customer service skills in interacting with customers
• Assist the public with a relentless commitment to serve the public works customer towards solutions, answering questions or tracking down the right public works staffer to provide accurate information

Administrative Services Technician, Senior

Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

This classification is distinguished from the Administrative Services Technician in that it performs more advanced processing of transactions and performs basic research, verification and reconciliation of accounts, data and/or other information related to assignment area.

Work schedules for this position may be assigned Monday through Saturday between the hours of 5:00 a.m. and 5:30 p.m. Days off are variable and may not coincide with a traditional weekend. Employees may be required to work shifts outside standard work hours and holidays on a rotational basis in accordance with operational requirements. This position may be required to work additional hours in response to peaks in workloads and changes in department needs.

This position is governed by overtime provisions of the federal Fair Labor Standards Act and is eligible for overtime pay.

This position requires the ability to work outdoors and the use of Personal Protective Equipment (PPE). The City supplies the uniforms which include steel-toed shoes and the occasional use of a hard hat. This position requires lifting and emptying receptacles of beverage containers on a regular basis while working at the Buy Back Center. Receptacles weigh from 10 pounds to 40 pounds with an average weighted receptacle being 20 pounds.

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.

• Provides internal and external customer service and support; responds to inquiries, complaints and requests for information; performs basic research and gathers required information; and/or refers customers to appropriate resource for more complex requests.
• Processes transactions which may include: purchase order/invoice processing; resource requests; processing timesheets; fees/payment processing; account reconciliations; and applications processing.
• Enters, reviews, updates, verifies, tracks and/or maintains system data, files, documentation and records related to assignment area; runs and produces routine reports; performs calculations and verifies data.
• Prepares, issues and/or distributes correspondence, notices, permits, licenses, forms, documents, reports and/or other records.
• Monitors required supplies and equipment maintenance needs; initiates purchase or service requests.
• Performs other duties of a similar nature and level as assigned.

• Performing front-line customer service, public assistance and revenue processing;
• Responding to questions and providing standard information to internal and external customers;
• Evaluating and routing requests;
• Processing revenue transactions according to standard policies and procedures;
• Responding to phone calls and emails;
• Researching…