Customer Administrator

Role Summary

The Customer Administrator role will play a critical role in supporting our customer organization and advancing a best‑in‑class customer experience across our avocado business. This role partners closely with Customer, Supply chain, Operations, Logistics, Ripening, Finance, and emerging E‑commerce initiatives to ensure seamless execution from order to delivery.

• Provide excellent customer service and support to the customer team
• Process, verify and enter orders into the system and ensure accuracy
• Respond to customer inquiries and provide assistance
• Collaborate with internal teams to resolve customer issues or concerns
• Assist in preparing sales reports and presentations
• Coordinate with shipping, supply chain and logistics to ensure timely delivery of orders
• Support sales representatives in managing client accounts and communication concerning adjustments and changes to orders
• Maintaining Westfalia customer service standards

• Previous experience in a produce sales support or customer service role preferred
• Strong communication skills, both written and verbal
• Proficient in using CRM software preferably Produce Pro and Microsoft Office Suite (Word, Excel, PowerPoint)
• Detail‑oriented with excellent organisational skills
• Ability to multitask and prioritise tasks effectively
• Strong problem‑solving skills and ability to work well under pressure

• Previous experience in the Fresh Produce industry would be advantageous

• Competitive salary.
• We offer 8 paid holidays.
• Floating Holidays
• Health Insurance;
  Medical, Dental and Vision at 100% coverage.
• Life Insurance.
• 401k and company matching.
• Paid Vacation.
• Paid Sick Time.