Member Services Specialist

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve.

SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:
Full Benefits Package Including 401(k) Plan Orthodontic Coverage Paid Time Off Paid Holidays Paid Parental Leave Fertility Assistance Relocation Opportunities Paid Uniforms Boating Discounts The Member Service Specialist is responsible for assisting members with their immediate needs. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, and collecting payments.

Essential Duties and Responsibilities Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully

Responding to member questions and needs via phone, email and in person

Providing excellent customer service

Dealing with conflict effectively, courteously, and tactfully

Accepting and reconciling daily cash, credit and check payments, and following up with past due balances

Routine administrative tasks including office leasing

Provide information on marina products and services

Available to work overtime when required

Other duties as assigned by Manager Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training

Wear proper personal protective equipment as required for the task or work area Report all accidents, injuries, spills and near misses immediately Technical and

Physical Requirements High school diploma or equivalent preferred

Prior marina experience preferred

Previous customer service experience preferred

Proficient in Microsoft Office Ability to sit for long periods of time Ability to lift 10 pounds

Any skills considered standard that a Member Services Specialist should possess Minimum Soft Skill Qualifications Eagerness to engage in a growing, fast paced, and industry-leading company

Consistently treats others with dignity and respect

Genuinely serves others with humility and a positive attitude

Frequently demonstrates a bias toward action

Always communicates effectively and courteously with fellow teammates and members

Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties

Shows resolve and overcomes difficulties in a positive and productive manner

Gladly provides responsive, and high level of service to our teammates and members

Eagerly puts forth the extra effort to accomplish duties

Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs The Company Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at  Must have 3 years experience in customer service - a calm, positive attitude is a must for the position Must be proficient at Microsoft Office 360 and multi software adaptable Must have 3 years experience in data entry and record keeping - Must be detail oriented, self starting individual