Warranty Representative
Job in
Oxnard, Ventura County, California, 93032, USA
Listed on 2026-06-18
Listing for:
TEKsystems
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Position Overview
The Warranty Services Representative provides high-level customer support across all aspects of warranty service operations. This role serves as a key point of contact for customers, coordinating service requests, validating warranties, and ensuring timely resolution of issues related to products and services for multi-family and large-scale commercial projects.
Key Responsibilities
+ Deliver exceptional customer support via phone and electronic communication for warranty-related inquiries and service requests
+ Validate warranty eligibility, process claims, and ensure compliance with company policies
+ Interpret and clearly explain warranty terms, coverage, and product service details to customers
+ Coordinate and dispatch third-party contractors for service repairs and installations
+ Facilitate returns and exchanges for defective or malfunctioning products
+ Utilize internal systems (CRM/ERP) to track requests, document cases, and manage resolutions
+ Assess parts availability and coordinate inventory needs for service completion
+ Perform consistent follow-ups with customers and vendors to ensure timely issue resolution
+ Support vendor authorization and service provider onboarding/recruiting efforts
+ Manage multiple service cases simultaneously while prioritizing urgent requests
Required Skills & Experience
+ Experience in warranty claims processing, claims support, or customer service operations
+ Strong customer support and problem-resolution skills in a fast-paced environment
+ Proficiency with Microsoft Office (Excel, Word, Outlook) and data entry systems
+ Hands-on experience with CRM and/or ERP systems (Salesforce, SAP, etc.)
+ Ability to multi-task, prioritize workload, and manage high-volume requests
+ Strong attention to detail with accurate documentation and data tracking
Additional Qualifications
+ Excellent written and verbal communication skills
+ Ability to read and interpret technical documentation and service instructions
+ Experience working in a matrixed or cross-functional team environment
+ Proven ability to support multiple product lines or service categories
+ Bilingual in Spanish preferred
Top Skills
+ Warranty Claims Processing
+ Customer Support / Customer Service
+ Claims Management
Job Type & Location
This is a Contract position based out of Oxnard, CA.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oxnard,CA.
Final date to receive applications
This position is anticipated to close on Jun 19, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate…
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