Gym Shift Lead

Job Title

Team Lead

Club Manager

Full Time / Supervisor / Non-Exempt

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight, ensuring staff provide great customer experience.
• Perform front desk tasks: answering phone calls politely, taking information calls, checking members in and out, sign‑ups, cancellations, updating member accounts.
• Provide gym tours to potential members.
• Address member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager.
• Ensure adherence to all company policies and procedures.
• Create and maintain a positive club image.
• Oversee cleanliness and appearance of gym.
• Assist in managing marketing efforts; ensure team awareness and training on current promotions.
• Order supplies, maintain inventory, track reports as needed.

• Deliver customer service that exceeds customers’ wants and needs.
• Listen actively, empathize, and work collaboratively to solve problems.
• Identify and define problems, analyze information, propose solutions, seek assistance when needed.
• Demonstrate diplomacy and appropriate behavior and language in all interactions.
• Maintain timely communication with team members and supervisors to enhance productivity and prevent misunderstandings.

• Honesty and strong work ethic.
• Strong customer service skills.
• Strong communication, organization, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Bonus based on performance.
• Dental, health, and vision insurance.
• Employee discounts, free food & snacks, free uniforms.
• Opportunity for advancement, training & development.
• Dollars for Scholars Program, Employee Appreciation Program, free membership for self and one family member or friend, team member support, critical illness insurance, short‑term disability insurance, accident insurance, voluntary life insurance, pet insurance, HSA, advancement opportunities.

$17.20 - $18.00 per hour

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.