Gym Team Lead

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight to ensure staff provide great customer experience.
• Handle front desk tasks such as answering phone calls politely, taking information calls, processing member check‑ins, sign‑ups, cancellations, updating account information, and providing gym tours to potential members.
• Facilitate member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures and help maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Manage marketing efforts, ensuring team members are trained on current promotions.
• Order supplies, keep inventory, and track reports as needed.
• Communicate timely with team members and supervisors to increase productivity and prevent misunderstandings.
• Maintain a positive, customer‑focused environment through active listening, problem solving, diplomacy, and effective communication.

• Customer Service – communicate and interact with customers in a way that exceeds their wants and needs.
• Listening – actively listen, empathize with customers, and resolve problems collaboratively.
• Problem Solving – recognize, analyze, and propose solutions, seeking assistance when necessary.
• Diplomacy – demonstrate tact and skill in all interactions.
• Communication – maintain timely communication with team members and supervisors.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking for at least 75% of the shift.
• Talking in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 lb. for less than 30% of the time.

• Bonus based on performance.
• Dental insurance.
• Employee discounts.
• Free food & snacks.
• Free uniforms.
• Opportunity for advancement.
• Paid time off.
• Training & development.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.

Reports to:

Club Manager

Status:
Full Time / Supervisor / Non‑Exempt