Customer Success Specialist

Our client is seeking a Customer Success Specialist.

• Guide customers through every stage of their journey—from initial inquiry and onboarding to ongoing support and relationship building.
• Act as the primary point of contact, provide solution‑oriented support while fostering customer satisfaction, loyalty, and long‑term relationships.
• Engage prospective customers through website inquiries and outbound outreach, nurture leads in Salesforce, and help customers understand the value of the overall customer experience offered.
• Deliver exceptional customer service by responding promptly and professionally to customer inquiries, requests, and concerns.
• Build strong relationships with prospective and existing customers through personalized communication and follow‑up.
• Make approximately 25 outbound calls per day to engage prospects and support existing customers.
• Coordinate with internal teams to ensure a seamless customer experience.
• Monitor customer accounts and maintain accurate records in Salesforce, Quick Books, and Ship Station.
• Support sales initiatives while maintaining a customer‑first approach.
• Resolve customer concerns and carrier claims with empathy, urgency, and professionalism.
• Assist with special projects and provide support across multiple functions as needed.

• Pay transparency policy available.
• For temporary assignments lasting 13 weeks or longer, offer major medical, dental, vision, 401(k), and any statutory sick pay where required.
• Committed to providing reasonable accommodations to individuals with disabilities.

Equal Opportunity Employer / Disabled / Protected Veterans. The Know Your Rights poster is available at https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf. The pay transparency policy is available at https:// Apple One participates in the E‑Verify program where required. We consider qualified applicants regardless of criminal histories under applicable Fair Chance laws and ordinances.