Customer Service Representative

Job Summary

A dependable and detail-oriented Customer Service Representative is needed for a temp-to-hire opportunity with an established manufacturing company in Oxnard, CA. This role is ideal for an experienced B2B customer service professional who enjoys managing customer accounts, supporting order-driven processes, and ensuring accurate follow-through from quote to order completion.

This is a strong opportunity to join a stable, team-oriented work environment where accuracy, accountability, communication, and customer care are valued. The Customer Service Representative will work closely with internal departments and business customers, making this a great fit for someone who thrives in a fast-paced setting, takes ownership of their work, and is looking for a long-term career path with a supportive organization.

• Manage high-volume customer inquiries by phone and email while providing timely, accurate, and professional responses.
• Prepare customer quotes, process orders, coordinate order changes, and track orders through completion.
• Maintain assigned customer accounts and build strong professional relationships with business customers.
• Enter and update customer information, orders, and documentation using CRM, ERP, or comparable order-management systems.
• Investigate and resolve order discrepancies, customer concerns, and service issues with sound judgment and appropriate follow-through.
• Coordinate with internal departments regarding product availability, delivery timelines, order changes, and customer requirements.

• Pay: $25 to $27 per hour.
• Job Type: Temp-to-hire.
• Location:
  
  Oxnard, CA.
• For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

• Manage B2B customer accounts in an order-driven business environment.
• Prepare quotes, process orders, coordinate changes, and follow orders through completion.
• Communicate with customers and internal departments to resolve order issues and provide status updates.
• Maintain accurate order documentation using CRM, ERP, or comparable order-processing systems.
• 3 to 4 years of directly relevant customer service, customer support, or order-management experience.
• B2B customer service experience in manufacturing, distribution, promotional products, or a similar order-driven environment.
• Hands-on experience preparing quotes, processing orders, managing order changes, and tracking orders through completion.
• Experience using CRM, ERP, or comparable customer account or order-management systems.
• Ability to independently manage customer accounts, resolve issues, coordinate with internal teams, and balance competing priorities.
• Strong written and verbal communication skills, including the ability to compose clear and professional customer emails.
• Excellent attention to detail, organization, problem-solving ability, sound judgment, and follow-through.
• Demonstrated reliability, consistent attendance, accountability, and professionalism.
• Working proficiency in Microsoft Outlook, Word, and Excel.
• Ability to successfully complete required skills assessments, including typing at least 45 words per minute with 95% accuracy, grammar and spelling, data entry, Microsoft Office proficiency, and professional email writing.

• Experience in B2B customer service or order management within manufacturing, distribution, promotional products, or a similar industry.
• Experience supporting a designated customer base and coordinating orders across multiple internal departments.
• Familiarity with high-volume order processing, customer account management, and order-related problem resolution.
• Promotional…