Sr. Accounts Receivable Specialist

Job Description

The Senior Accounts Receivable Specialist is responsible for performing advanced accounts receivable, collections, credit, and customer account management functions. This role ensures timely collection of outstanding receivables, accurate account reconciliation, and effective coordination with Sales, Customer Service, and external customers. This position plays a key role in maintaining cash flow, reducing aged receivables, and ensuring accurate customer account records.
Manage assigned accounts receivable portfolio and monitor aging reports for delinquent balances.
Contact customers regarding overdue invoices and establish appropriate payment arrangements.
Research, resolve, and document customer billing disputes, deductions, and shortage claims.
Reconcile customer accounts and ensure accuracy of payments, credits, and adjustments.
Investigate and respond to customer compliance claims and payment discrepancies.
Process and manage NSF non-sufficient funds transactions, including account updates and internal notifications.
Review and monitor sales orders placed on credit hold, communicate status with Sales, and release orders based on approved credit guidelines.
Coordinate and process customer credit applications for management review and approval.
Evaluate customer credit terms and assist in recommending adjustments based on payment history and risk.
Generate and distribute customer statements on a monthly basis, including electronic delivery for international customers.
Provide customer invoices and account documentation upon request.
Maintain accounts placed with outside collection agencies and support recovery efforts as needed.
Process customer returns and related adjustments within the ERP system QAD.
Update and maintain accurate customer records, including address and contact information changes.
Respond to internal and external credit and account inquiries in a timely manner.
Perform additional AR-related duties as assigned in support of departmental operations.

HS Diploma or GED. 3+ yrs of accounts receivable, credit or collections experience. Strong communication skills. Proficient in Excel and Google Workspace Docs, Sheets, Gmail.

Experience with retail, wholesale or distribution customers. ERP system experience QAD or similar.