Agency Relations Coordinator

Description

The Agency Relations Coordinator (ARC) will act as a liaison between Food Share and partner agencies to ensure the effective, efficient, and equitable distribution of products to those in need in accordance with agency/distribution partner agreements, USDA, Feeding America, and food safety guidelines. Food Share depends on the agencies’ help to move over 21 million pounds of food annually.

• Assists in maintaining oversight of, and day-to-day relations with, member agencies and the food bank, including coordination with all Food Share departments.
• Assists in conducting participating agency relations meetings.
• Responsible for the proper implementation of all food recall notices for participating agencies and distribution partners, in collaboration with designated Operations and/or Warehouse Food Share Safety Team members.
• Ensures a high level of community satisfaction, including timely responses to community inquiries.
• Assists with screening and orienting of new agencies. This involves a full review of agency's eligibility, completion of all member agency applications and forms, a site visit for monitoring and approval of inclusion as a Food Share agency.
• Creates the annual monitoring schedule (dates and times) for all sites and tracks SERV‑Safe certification expirations. Ensures all agencies comply with Food Share agency/distribution partner agreements, USDA and Feeding America requirements, and food safety guidelines. Maintains and updates participating agency/distribution partner files accordingly.
• Assists with monitoring, training, and supporting agency staff and volunteers.
• Assists in collecting demographic data for reporting purposes.
• Responsible for compiling, updating, and sharing the current participating agency list with Food Share departments, the shared network, and community agencies that provide food assistance referrals (e.g., 211).
• Assists the Retail Coordinator and Warehouse Food and Fleet Manager in resolving participating agency/distribution partner food pickup and delivery schedule issues.
• Assists in reconciling agency/distribution partner reports and forwards all agency-related complaints, grievances, and potential disciplinary matters to the Agency Relations Manager.
• Collaborates with Operations to ensure efficient product distribution, which may include occasional invoicing.
• Compiles monthly data from participating agencies/distribution partners and analyzes recommended adjustments to product levels based on projected inventory needs.
• Ensures dissemination of the most current USDA, Feeding America, and Food Share forms, information, regulations, and policies.

• Excellent written and oral communication skills.
• Intermediate computer proficiency.
• Strong problem‑solving abilities.
• Effective time management and long‑term planning skills.
• Positive attitude, strong team orientation, and exceptional collaborative skills.
• Demonstrates initiative, creativity, and resourcefulness.
• Ability to meet deadlines and work independently under the direction of the Agency Relations Manager and Inventory Control Director.
• Knowledge of food bank operations is preferred.
• Nonprofit experience preferred.
• Experience with ERP systems, Microsoft Office, and web‑based reporting systems preferred.

• Minimum of a high school diploma or GED required; college degree preferred.
• Bilingual English/Spanish required.
• Ability and willingness to provide personal, reliable transportation.
• Ability to work occasional nights and weekends as needed.
• Valid Driver’s License and proof of current vehicle insurance required.
• Insurable driving record under our company’s auto insurance policy required.

• Must be comfortable working in an office environment for extended periods.
• Prolonged periods of sitting at a desk and working on a computer.
• You must be able to access and navigate all departments within the organization’s facilities, including climbing stairs.
• Must be able to lift up to fifty (50) pounds occasionally.
• Travel off‑site as needed.