Field Data Collection Support Technician; Temporary

Position: Field Data Collection Support Technician (Temporary)
Job Description

Provide first-level technical and operational support for Field Data Collection (FDC) systems used in agricultural operations, ensuring proper functionality, user adoption, and compliance with company standards. This role supports end users through training, troubleshooting, and system setup, contributing to accurate data capture and efficient field operations.

Field Data Collection (FDC) Systems Support - Functionality & Usability of Production Applications

• Provide first-level technical and operational support to end users (in person, phone, or electronic).
• Support the use of applications such as fruit receipts, harvest, overhead, and product quality (PQ).
• Troubleshoot basic system, application, and device issues.
• Ensure proper use and functionality of both customized and off-the-shelf systems.

Compliance and Training

• Ensure applications and equipment are used in accordance with company policies and procedures.
• Deliver training to end users in field and office environments (one-on-one and group sessions).
• Reinforce correct system usage and data entry standards.
• Promote user adoption and compliance with established processes.

Maintain Hardware and Software

• Configure and install applications on mobile devices and desktops.
• Install firmware and software updates.
• Support basic device setup and maintenance.
• Other duties as assigned

KNOWLEDGE,

SKILLS AND ABILITIES



Knowledge

• Technical Systems - Basic
• Hardware & Device - Basic
• IT Support Fundamentals - Basic
• Agricultural Operations - Basic
• Customer Support Processes - Basic

Skills & Abilities

• Costumer Focus
• Problem Solving
• Communication
• Training and Knowledge Transfer
• Planning and Organizing
• Collaboration
• Technical Support Execution
• Attention to Detail
• Initiative
• Adaptability
• Interpersonal Effectiveness
• Learning Agility
• Service Orientation
• Resilience

ROLE DIMENSIONS

Education level: High School Diploma

Years of

Experience:

1 year of experience in customer service, technical support, or application support

Specializations, Certifications and Specific

Experience:

• Experience supporting mobile devices or hand-held equipment preferred

Licenses Licenses: Driving is a necessary part of the job and employees are required to possess a valid Driver's License

Software Necesario: Microsoft Office

Pay Scale:

Responsibilities

Field Data Collection (FDC) Systems Support
-Functionality & Usability of Production Applications

• Provide first-level technical and operational support to end users (in person, phone, or electronic).

• Support the use of applications such as fruitreceipts, harvest, overhead, and product quality (PQ).

• Troubleshoot basic system, application, anddevice issues.

• Ensure proper use and functionality of bothcustomized and off-the-shelf systems.

Compliance and Training

• Ensure applications and equipment are used in accordance with company policies and procedures.

• Deliver training to end users in field andoffice environments (one-on-one and group sessions).

• Reinforce correct system usage and data entrystandards.

• Promote user adoption and compliance with established processes.

Maintain Hardware and Software

• Configure and install applications on mobile devices and desktops.
• Install firmware and software updates.
• Support basic device setup and maintenance.
• Other duties as assigned

Qualifications

KNOWLEDGE,

SKILLS AND ABILITIES

• Technical Systems - Basic

• Hardware & Device - Basic

• IT Support Fundamentals - Basic

• Agricultural Operations - Basic

aKSkills & Abilities

• Customer Support Processes - Basic

• Costumer Focus

• Problem Solving

• Communication

• Training and Knowledge Transfer

• Planning and Organizing

• Collaboration

• Technical Support Execution

• Attention to Detail

• Initiative

• Adaptability

• Interpersonal Effectiveness

• Learning Agility

• Service Orientation

• Resilience
ROLE DIMENSION

Education Level: High School Diploma