Associate Technical Account Manager

About the Role

Are you tech‑savvy with a knack for top‑notch customer service? Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi's Public Housing Team, your mission is clear: deliver exceptional customer support, prioritize resolving software issues, and work closely with our valued clients. When you join Yardi's Public Housing Team you are part of a group of dedicated professionals with a shared passion for making a meaningful impact in the public housing industry.

If you’re eager to combine your tech skills with a customer‑first approach, this team offers the career growth you seek.

This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time.

• Provide technical software support, set‑up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize problem‑solving skills to effectively troubleshoot application issues, overcome challenges, and deliver solutions.
• Apply communication strengths to earn client trust through responsive support and clear guidance from set‑up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly scale and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem‑solver with a strong customer‑focused mindset.
• Detail‑oriented and process‑driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast‑paced, ever‑changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

• Familiarity with property management or real‑estate software, particularly Yardi.
• Hands‑on experience with technical support and application troubleshooting.

Our award‑winning culture prioritizes your well‑being with comprehensive benefits, including 100% paid employee medical premiums, a company profit‑sharing plan, and flexible work arrangements.

$31.25/hr – $32.81/hr

EOE/Race/Gender/Disability/Vets