Helpdesk Technician

Position

Helpdesk Technician

Port Hueneme

Full-Time

Non-Exempt

• Operate the help desk, record trouble calls, maintain job control log.
• Operate computer systems and associated peripheral equipment in accordance with established procedures.
• Analyze processing malfunctions in cooperation with local personnel to determine causes and take appropriate corrective action.
• Create and maintain file server user accounts, user rights, and group assignments.
• Complete required entries on the Information Technology Equipment Custodian Automated Data Processing (ITEC) Utilization Log, trouble call log, and run time log.
• Perform account management, give users appropriate group, organizational account, and distribution list access; provision and/or deprovision new and separating users.
• Monitor usage of equipment (ports, disks, CPU, workstations, printers) using system tools; provide annual and semiannual statistical utilization reports to COR when requested.
• Set‑up and/or relocate hardware (workstations, printers) as required, including lifting up to 40 lbs.
• Unpack, inspect, and test incoming computer hardware to ensure all parts received are in satisfactory condition, including moving hardware from loading dock to storage area.

• College degree in business or computer science, or at least two years of experience.
• Secret clearance or ability to obtain a clearance.
• At least a two‑year degree in Computer Science and Comptia Security+ (preferred).
• US Air Force experience preferred.

• Ability to understand and write in English.
• Typing/keyboarding proficiency, organization skills, use of Microsoft Office Professional applications for analyzing problems and generating flowcharts, and use of Microsoft operating systems.
• Knowledge of Microsoft SharePoint capabilities and functional working knowledge at a Permissions Administrator level.
• Adequate and professional organizational skills.
• Ability to multi‑task and give special attention to detailed work.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.