Associate Technical Account Manager

About The Role

Are you tech‑savvy with a knack for top‑notch customer service? Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi’s Public Housing Team, your mission is clear: deliver exceptional customer support, prioritize resolving software issues, and work closely with our valued clients. When you join Yardi’s Public Housing Team, you’re not just taking a job;

you’re joining a group of dedicated professionals with a shared passion for making a meaningful impact in the public housing industry.

• Provide technical software support, set‑up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem‑solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set‑up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly expedite and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem‑solver with a strong customer‑focused mindset.
• Detail‑oriented and process‑driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast‑paced, ever‑changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

• Familiarity with property management or real estate software, particularly Yardi.
• Hands‑on experience with technical support and application troubleshooting.

Position Compensation: $31.25/hr – $32.81/hr

Comprehensive benefits including 100% paid employee medical premiums, company profit‑sharing plan, and flexible work arrangements.

EOE/Race/Gender/Disability/Vets