Essex Property Trust, Inc General Community Manager in Oxnard

Essex Property Trust, Inc. is hiring:
General Community Manager in Oxnard Essex Property Trust, Inc.
• Oxnard, CA, United States

General Community Manager location: VEN 149 Tierra Vista
Time type:
Full time
Posted on:
Posted Yesterday
Job requisition : R8533
City:
Oxnard
State:
California

Job Location:

VEN 149 Tierra Vista
Position Type:
Regular

The General Community Manager (GCM) plays a pivotal role in delivering consistent financial results, ensuring process compliance and enhancing the resident experience across a regional collection of properties. The GCM will guide a team consisting of Community Relations Managers and Representatives as well as Community Account Manager and Account Specialists. This role exemplifies strong leadership, effective management of managers, and the capacity to achieve strategic goals while handling multiple priorities.

• Lead, mentor, and develop a team, fostering a collaborative and high‑performing team environment.
• Demonstrate ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes.
• Responsible for meeting budgeted revenue and expense targets, communicating variances to Director, and completing assigned financial reporting.
• Oversee resident communication, facilitate resident relocations, expedite new applicant lease processes, and organize resident events.
• Ensures team meets Essex standards while completing all bookkeeping and community management functions during resident lifecycle.
• Oversees and supports Community Account Manager and team during collection process, ensuring delinquency is maintained within company targets.
• Direct the management and delegation of customer relationship management tasks, strategically assigning responsibilities to managers to maximize team efficiency and productivity.
• Promote a community‑focused atmosphere by actively engaging with residents through direct communication to continuously seek to improve the resident experience.
• Lead and manage responses to portfolio customer sentiment surveys and external reviews within the company expectations, maintaining and enhancing portfolio’s online reputation.
• Works with Community Relations Team (CRT) to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments.
• Regularly engage with Community Relations Managers and General Operations Managers to strategize ways to improve the customer experience, associate engagement, and team effectiveness.

• High school diploma or GED equivalent is required or a bachelor’s degree (BA / BS) from a 4‑year college or university is preferred.
• 5+ years of community management experience with 2+ years of supervisory experience.

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• Requires the ability to work Mondays through Fridays on‑site at one of the regional sites or their assigned Hub. Must be able to work weekends or after hours on rare occasions if there is a business need or emergency.
• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day‑to‑day tasks.
• This role requires the ability to travel between the regional collection sites, with the possibility of traveling for training / conventions, etc.

• Provides formal supervision to associates within a single functional or operational area.
• Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination.
• Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
• Prepares and delivers performance appraisals for staff.
• Mentors and coaches team members to further develop competencies.
• Leads by example and models behaviours that are consistent with Essex’s values.
• Ability to respond effectively to sensitive issues.
• Ability to write reports, manuals, speeches, and articles using a distinctive style.
• Ability to make effective and persuasive presentations on complex topics to employees, clients and/or public…