Club Manager

Reports to: District Manager

Position: Full Time / Supervisor / Exempt / Non-Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Ensure all team members provide excellent customer service at all times.
• Perform front desk tasks: greet and welcome members, conduct gym tours, address member service issues and questions.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel staff to help achieve company standards.
• Ensure timely opening and closing of the gym.
• Ensure staff are aware of and trained on current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Guarantee the club is open and staffed during all business hours.
• Ensure compliance with all company policies and procedures.
• Order supplies and manage inventory.
• Communicate effectively with staff, supervisors, and departments to increase productivity and prevent misunderstandings.

• Excellent customer service skills, actively listening and empathizing to resolve issues.
• Strong problem‑solving skills and ability to seek assistance when needed.
• Professional diplomacy and appropriate communication style.
• Clear and timely communication across teams.

• Honesty and strong work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service, communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs less than 30% of the time.

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Vision insurance
• Wellness resources
• Training & development
• Opportunity for advancement
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Compensation: $25.10 per hour