Sales Advisor- Collection at Riverpark Oxnard

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products, and providing support and guidance. You’ll use fashion and product knowledge to give customers all the information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the store team to deliver an excellent customer experience.

Working at H&M means no two days are the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support commercial or operational actions to reach sales targets with the store management team

Fashion & Trend Awareness

• Keep up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

• Share service, fashion and store operations knowledge with colleagues
• Follow procedures, routines and legal requirements in all areas of the store
• Give and receive feedback to learn, develop and support each other
• Participate in onboarding, introductions and trainings relevant for the role and future development

• Complete full garment cycle from unpacking and refilling to steaming and garment care
• Operate fitting rooms and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Assist with garment presentation and displays that align with visual and commercial guidelines
• Maintain good stock levels with replenishment routines on the sales floor
• Follow best practices for in-store omni services and in-store tech tools
• Support opening and closing of the store
• Follow all health and safety guidelines and legal requirements

Who You Are

• As a Sales Advisor, you’ll be passionate about fashion and what we create in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment that you can apply to your role
• Experience with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and strive for inclusive, equitable workplaces
• We are a values-driven organization guided by seven values, with 75+ years of history
• Access to Colleague Resource Groups for community and networking
• An inclusive company where you can be yourself at work
• Access to a large global talent community with opportunities for growth
• Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, and a community day
• Employee discount at H&M, & Other Stories, COS, and more

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $17.50 per hour

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

** H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

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