Sales Lead - Soma

POSITION OBJECTIVE

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

• Promotes customer service by ensuring associates greet and assist customers; respond to customer inquiries and complaints in a professional and timely manner.
• Perform basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; review time sheets and other payroll documentation for accuracy and submit as appropriate.
• Monitor associate sales activities and productivity; acknowledge and communicate performance to associates; motivate and train associates to achieve full potential.
• Maintain awareness of customers to increase service levels and reduce security risks; remain current on operational policies regarding payment and exchanges, and security practices.
• Maintain knowledge of current sales and promotions; present and display merchandise in accordance with current promotions and standards.
• Support and administer receipt and dispatch of inventory and supplies according to company policy.
• Supervise associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers. Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
• Build and maintain a solid customer following through clienteling and wardrobing.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participate in and facilitate visual directives including monthly store sets and merchandise replenishment.
• Promotes customer service by ensuring associates greet and assist customers; respond to customer inquiries and complaints in a professional and timely manner.
• Assist in the development of store associates; interpret Key Performance Indicator reports and deliver coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

• Culture
  • Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity
  • Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns
  • Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy
  • Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage
  • Stepping up to address difficult issues, saying what needs to be said.

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 2 years prior retail or sales management experience preferred
• Excellent communication, verbal, and written skills
• Excellent communication, verbal, and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

The wage range for this position is $17.90 - $22.35. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

5409 - The Collection of Riverpark

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.