Floor Associate

Oxnard, CA, US

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary

Hope the Mission's thrift stores generate revenue that funds the mission. That revenue depends on customers having a good experience and choosing to come back.

A store that is disorganized, unwelcoming, or poorly maintained loses sales. A store that is clean, well‑stocked, and staffed by people who treat customers with warmth keeps them. The Floor Associate is the person customers interact with most. This role is most directly responsible for what the store looks and feels like on any given shift.

Reporting to the Thrift Store Manager, the Floor Associate serves as the primary point of contact on the sales floor. This includes greeting and assisting customers, operating the cash register, helping shoppers find items, stocking and returning merchandise, and keeping the store clean and organized. Daily tasks include sweeping, mopping, vacuuming, taking out trash, cleaning windows and display cases, zoning shelves, and facing merchandise to keep the floor full and accessible.

Hope the Mission's thrift stores are social enterprise, and they are also community spaces. The experience inside them communicates something about who we are as an organization. A customer who feels welcomed and finds what they need is more likely to return, donate, and tell others. The Floor Associate shapes that experience directly, one transaction and one interaction at a time.

Responsibilities

Customer Service and Cashiering

Greet and assist customers throughout the store

Operate the cash register accurately and efficiently

Help customers locate items and answer questions about the store

Thank customers for shopping and supporting Hope the Mission

Merchandising and Stocking

Stock merchandise and return items to their proper location

Zone shelves by straightening and reorganizing to increase item visibility

Face shelves by pulling items forward to create the appearance of a full display

Cleaning and Facility Maintenance

Sweep, mop, and vacuum the sales floor daily

Take out trash and maintain clean common areas throughout the shift

Clean windows and glass display cases

Maintain a clean, safe, and organized store environment at all times

Teamwork and Communication

Communicate consistently and respectfully with staff, volunteers, and the public

Foster a warm, courteous, and professional atmosphere in all interactions

Perform other duties as assigned by the Thrift Store Manager

Required Skills & Core Competencies

Provide courteous, patient, and helpful service to customers and community members

Operate a cash register and handle basic transactions accurately

Follow directions and complete tasks independently with minimal supervision

Maintain attention to detail in merchandising, cleaning, and stocking tasks

Manage multiple assignments and adapt to shifting priorities throughout a shift

Communicate clearly and professionally with staff, volunteers, and the public

Work effectively with people from diverse backgrounds and experiences

Maintain confidentiality regarding participants, customers, staff, and the organization

Demonstrate reliability, punctuality, and consistent follow-through on assigned work

Act with integrity, kindness, and professionalism in all interactions

Qualifications

High School Diploma/GED

Mandatory Requirements:

Background Screening – Employment is contingent upon the successful completion of a criminal background check.

Drug and Alcohol Testing – Candidates must pass pre‑employment and, if applicable, ongoing drug and alcohol screenings in accordance with company policy.

Motor Vehicle Record (MVR) Check – For…