Automotive Bdc Specialist

We are looking for our new automotive sales BDC specialist to make customer service a priority and help our sales reps schedule appointments. Our ideal candidate will have an exemplary CRM follow-up process to train and assist their team, people skills, strong ethical standards, and an undeniable knack for scheduling appointments. Flexibility is a must! We reward our top sales associates with a competitive wage and incentives, and regularly promote our team members to advanced career opportunities within our business.

• Handle inbound and outbound communications: Answer calls, emails, texts, and online inquiries from potential and existing customers.
• Nurture leads: Follow up on leads generated from various sources, such as websites, advertisements, and social media.
• Schedule appointments: Convert customer interest into scheduled appointments for the sales team by understanding their needs and arranging a convenient time.
• Manage customer relationships: Maintain communication with customers to build relationships, answer questions, and ensure satisfaction.
• Confirm and reschedule appointments: Contact customers to confirm scheduled appointments and reschedule any no-shows.
• Vin Solutions CRM experience is a plus.

• Use CRM software: Accurately log all customer interactions and update records in the dealership's Customer Relationship Management (CRM) system.
• Coordinate with other departments: Work closely with the sales and service managers to prioritize leads and ensure smooth customer transitions.
• Provide information: Answer questions about vehicles, promotions, and dealership services.

$52,000 - $85,000 per year