Housing Solutions Supervisor

Job Summary:

The Housing Solutions Supervisor is responsible for supporting and motivating approximately 3-7 Housing Solutions Case Managers and maintains a small caseload. This position reports to the Housing Solutions Program Manager. The Housing Solutions Supervisor is responsible for the ongoing needs assessment, personal housing stability and service plans, implementation, support, information, referral, and advocacy for individuals who are enrolled in a Mercy House Housing Solutions Programs.

This position requires successful working relationships with residents that support their ability to increase their self-sufficiency. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine the residents’ self-reliance and housing stability. This position will ensure that the team is practicing trauma-informed and client-focused strategies while maintaining accurate files and records.

Essential Duties and Responsibilities:

Program Oversight Maintain a caseload of 5-7 individuals. Meet at least once a month with residents to develop emergency plans and individual housing supporting plans based upon the housing assessment that identifies barriers, including short and long-term measurable goals.

Meet with clients in person at their place of residence or in the office

Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing

Utilize skills regarding crisis prevention and intervention

Practice Trauma-informed Care and Motivational Interviewing techniques

Implement Eviction Prevention strategies to support clients in need Assist clients to build upon their strengths and recognize their needs in a respectful manner

Conduct Housing Quality Standards Inspections to ensure that they are properly maintained

Be knowledgeable of community resources and link clients as needed.

Oversee the facilitation of social and recreational activities designed to promote community involvement and peer support

Collaborate with community resources to ensure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriate

Attend trainings that increase knowledge of effectively meeting clients’ needs

Facilitate relationship building between property management staff and residents

Keep accurate records of files in accordance with program compliance

Maintain program rosters up to date Review monthly data bundles and assist with all data collection systems

Oversee the residential services provided to the residents in the permanent supportive housing programs including the coordination of holiday and community building events

Coordinate the ordering of needed supplies/resources for planned resident activities as needed

Team Management Supervise approximately 3-7 Housing Solutions Case Managers to facilitate optimal performance.

Demonstrate leadership and team building qualities to implement the mission, ensure quality services and core values of the agency.

Work as part of the team to plan and develop resident programs including partnership sand collaboration with property management during the leasing and tenancy phase to promote:1) effective communication;
2) united service delivery; and
3) a supportive community environment for all clients

Ability to work in a fast-paced environment and adapt to changes

Strong reliability and empathetic skills are required

Communicate effectively with a diverse population

General

Keep accurate, up to date documentation on all clients, including but not limited to individual housing plans, emergency plans, case notes, case file, assessments, call logs, Housing Authority (application and recertifications)
Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources.

Complete incident reports in a timely manner as necessary

Have knowledge of the county’s Coordinated Entry System and HMISFacilitate communication between clients and property managers for those clients that are matched to the PSH program

Be the point of contact for CES matches to the PSH programs as needed

Coordinate intakes and…