Senior Project Manager​/Operations — Mitigation & Reconstruction, DC Metro

Senior Project Manager / Operations - DC Metro

Reports to: DC Metro Market Lead

Why This Role

Unlimited Restoration, Inc. (URI) is seeking a Senior Project Manager / Operations to support and expand operations in the DC Metro market. This is a full-cycle, "write and run" role covering the entire mitigation and reconstruction lifecycle, cradle to grave: the incumbent independently scopes, estimates, and manages production on assigned jobs across both mitigation (water, mold, biohazard, cleaning) and reconstruction/rebuild scopes, from first call and initial inspection through final walkthrough and closeout, without a hand-off to a separate estimator or a separate reconstruction PM.

Beyond running their own jobs, this person will also oversee the day-to-day work of a small crew of URI technicians (up to
3), and will serve as the DC Metro Market Lead's primary on-the-ground extension - additional eyes and ears across the market's jobs, crews, and accounts. This role is intended to add real PM and field-oversight capacity to a market currently supported by a single Project Manager, to help rebuild and diversify the market's referral and account base through self-generated business development, and to develop into a long-term operational partner to the Market Lead as DC Metro grows.

For the right candidate, this is a direct path toward a market-leadership role as DC Metro scales.

• Respond to incoming job leads and conduct timely on-site inspections; own scope development from first contact through job completion.
• Independently write estimates using Xactimate (or equivalent estimating software) across the full scope spectrum: water mitigation, mold, biohazard, and cleaning through structural reconstruction and rebuild.
• Own each job cradle to grave - the same PM carries the job from mitigation through reconstruction and final close, with no hand-off to a separate reconstruction PM or estimator at any stage.
• Manage full job lifecycle: inspection, mitigation scope and production, transition into reconstruction scope and estimate/approval, reconstruction production scheduling, subcontractor and crew coordination, quality control, and job closeout.
• Maintain and grow relationships with commercial and institutional accounts (property management, universities, hospitality, healthcare, and similar segments).
• Actively develop new business through self-generated leads, direct outreach, and relationship-building with facilities managers, property managers, and other referral sources.
• Track job status, documentation, and financials in company systems (Kahi/PSA) to maintain accurate reporting and support timely collections.
• Coordinate with the DC Metro market's existing Project Manager and Operations leadership on incoming lead assignment and overall market capacity - this coordination governs which new jobs go to which PM at intake, not reassignment of jobs already in progress; once a job is assigned, that PM owns it cradle to grave.
• Ensure all work complies with company safety standards, applicable codes, and insurer/client requirements.
• Communicate proactively with customers, adjusters, property managers, and internal stakeholders throughout the job lifecycle.

• Directly oversee the day-to-day work of a small crew of URI technicians (up to
  3), including daily job assignments, on-site quality checks, and basic performance feedback.
• Serve as the DC Metro Market Lead's primary on-the-ground point of contact - surfacing job, crew, and account issues in real time and helping maintain consistent response and service standards across the market.
• Provide backup coverage and support for the Market Lead's jobs and priorities as needed, with the expectation of growing into a long-term operational partner for the market as it scales.

• Minimum 3-5 years of experience as a Project Manager in restoration, disaster recovery, or commercial construction, with direct estimating responsibility.
• Demonstrated experience running jobs across both mitigation and reconstruction phases cradle to grave, on the same file - not solely mitigation-only or reconstruction-only experience.
• Demonstrated ability to independently write scopes and estimates (Xactimate or equivalent) - not solely production/execution experience.
• Experience managing commercial and/or institutional accounts (property management, healthcare, hospitality, education, or similar).
• Prior experience directing or supervising…