Service Desk Analyst - Placement

Overview

Job#: 3020816

Job Description:

For immediate response, please send to [email protected] : WORD resume and best time to speak!

Job : 3020816
Position :
Service Desk Analyst (3 OPENINGS)
Location :
Oxon Hill, MD (100% ONSITE)
Duration : 6 Month Contract to Permanent Hire with the Client

• Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support
• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support
• Analyze and resolve complex service requests and incidents that have been escalated by the junior level analysts
• Leverage remote control technology (such as BOMGAR) while troubleshooting desktop and laptop problems
• Utilize advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting
• Physical demands:
  Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.

• Must Have: Ability to obtain a DHS Public Trust | Bachelor’s & 2+ years OR 6+ Years
• Experience with Service Now and/or Remedy and remote control software
• Experience installing, upgrading, and removing software
• Ability to work an 8-hour shift between 6am and 7:30pm, Monday through Friday
• Experience with Windows Operating Systems, Microsoft Office products, and various Internet browsers (Microsoft Edge, Mozilla Firefox)
• Experience with patch management software (e.g., SCCM)
• Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
• Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software)
• Advanced experience with Active Directory management & administration
• Knowledgeable of Problem Management best practice and processes

• Desired: ITIL v4 certification (must obtain within 6 months of hire)
• HDI Certification
• MCP Certification
• CompTIA A+, Network+, or Security+ Certification
• Knowledge of Configuration Change Management best practices

Pay Rate: $26.44/hr to $55K

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex uses a virtual recruiter as part of the application process.  for more details.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program…