Desktop Support Technician

# Desktop Support Technician Apply
** Job#: 3039692
***
* Job Description:

***** UPCOMING PROJECT - NOT YET ACTIVE    
***** If interested, please send to** ****: WORD resume and best time to speak!
** Job **: 3039692
** Position**:
Desktop Support Technician (Multiple Openings)
** Location**:
National Harbor (Oxon Hill, MD)
** Duration**: 3- 6 Month Contract to Hire
** PAY RATE:** $30/hr. à 60-65K Conversion, possible flex
** MUST HAVE:
*** Ability to Obtain a DHS Public Trust (Heavy Criminal and Financial Check)
* ** Bachelors & 6yrs OR Associates & 9yrs OR 12yrs if no degree (NO FLEX)
*** Solid Tier 2 Desktop Support - installing, troubleshooting, and configurating, Windows 10/11 Support, etc
* Experience with Service Now and/or Remedy
** Responsibilities:*
* * Provide Tier 2 deskside support to FEMA HQ employees
* Install, troubleshoot, maintain, and configure FEMA-approved COTS and GOTS hardware/software
* Perform root cause analysis of equipment problems and provide effective diagnosis
* Ask targeted diagnostic questions and guide users through step-by-step resolutions
* Maintain and install computer images
* Assist with employee and contractor onboarding, to include setup and configuration of FEMA workstations and PIV card registration
* Escalate hardware issues to Tier 3 support (hardware vendor/manufacturer)
* Assign and update both VIP and non-VIP tickets based on SLA, maintaining a 95% customer satisfaction rating
* Coordinate activities with 3rd party vendors identified by FEMA
* Be available to work extended hours during hurricane season and National Level Exercises, as neededEEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at emp or .

* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can reply STOP to cancel and HELP for help. You can access our privacy policy at
** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings…