Food & Beverage Supervisor

Job Spec

Be the driving force behind day-to-day F&B delivery across the whole site

This is a hands-on leadership role at the heart of one of Surrey's busiest visitor attractions.

At my client, you'll take day-to-day ownership of F&B delivery across every outlet on site
- café, restaurant, grab-and-go kiosks, and seasonal or event catering - serving over 250,000 visitors a year
. You'll be the person on the floor making sure every outlet runs smoothly, every day, allowing the F&B Manager to focus on strategy, growth, and commercial development.

This role is ideal for an experienced team leader or supervisor ready for their next step up - moving beyond a single outlet or shift to help lead operations across the whole F&B offering.

Run the day-to-day across every outlet

Take operational responsibility for F&B delivery across the site, not just one outlet:

• Restaurant and café
• Grab-and-go kiosks
• Seasonal and event catering

You'll move between outlets as needed, spotting and resolving issues before they elevate, and making sure standards stay consistent everywhere.

Lead from the front during peak trading, acting as the first point of contact for staff and guests across all outlets:

• Step in wherever the operation needs support
• Make fast, sensible calls on staffing, service, and stock
• Escalate to the F&B Manager when it genuinely needs their input

Play an active role in the commercial side of the operation:

• Help drive spend per head and revenue across outlets
• Control waste and manage stock ordering and transfers
• Monitor labour and cost of sale, flagging concerns early
• Support monthly stock takes and back-office record keeping

Take ownership of people management across all F&B outlets:

• Recruit, induct, train and coach team members
• Manage the day-to-day rota to meet demand across outlets
• Address performance issues promptly and fairly
• Act as duty supervisor for F&B, and support other areas of the business when needed

Ensure consistent standards across the whole F&B operation:

• Food safety, hygiene and cleanliness compliance in every outlet
• Health & safety policies, risk assessments and audits
• Equipment checks, maintenance reporting, and timely fixes

This role exists to take on the day-to-day operational load, allowing the F&B Manager to focus on strategy:

• Deputise for the F&B Manager across the site when they're not on shift
• Handle routine decisions and escalations independently
• Feed back insight and ideas that help shape the wider F&B strategy

You'll have some experience leading a shift or a team in a fast-paced hospitality or catering environment, and be ready to grow into a role with wider scope. We're particularly looking for someone who:

• Has supervisory or team-leading experience in hospitality, catering or a similar customer-facing environment
• Is a hands-on leader who's comfortable moving between areas during busy periods
• Is happy picking up com