Receptionist - Part-Time

Description

Serves in a supportive role in the Atmosphere and Hosting Department – as part-time office receptionist.

• Represent the church culture well to all guests and staff members.
• Courteously greet all who enter the office in a friendly manner, promptly assisting with their needs.
• Ensure all incoming calls are answered promptly and courteously to minimize wait times and maintain a positive impression.
• Transfer all calls promptly, leaving no one on hold for more than 30 seconds.
• Communicate to security if a concern arises regarding office reception.
• Connect those needing to talk with a pastor to the POF. Assign an interaction in F1GO to the POF.
• Forward voicemails and emails from the Answering Service that the church receives when office is closed.
• Maintain an orderly reception area.
• Assist with updating changes to the voicemail recordings regarding service times, closings due to inclement weather, and special events.
• Logs calls when the caller has a concern or an unusual question. Directs concerns and questions to the appropriate Dept.
• Train and oversee other staff/Dream Teamers to assist in reception area when needed.
• Aware of what is happening weekly in the church – regarding events – and is able to answer questions correctly and promptly.
• Remain in reception area unless a temporary backup or replacement is scheduled to cover the phone.
• While sitting at the desk, assist with administrative tasks as needed.
• Create Pocket Calendars and Weekly Info for staff and DTers for services.
• Serve to assist with overseeing reception desk (as needed) during special events.

• Call/email departments when packages are delivered – asking them to pick up from reception.
• At the end of the day, place any packages that have not been picked up in the workroom / or if it is an office located in the main office area – place them on the assistant’s desk.

• Two (2) years of multi-line telephone or general clerical experience; OR
• Any equivalent combination of training and experience.
• Solid knowledge of the James River Church departments and events.
• Experience in customer service and/or sales.
• Relevant experience to assist other areas of Office Services preferred.

• Outstanding customer service and phone manner.
• Knowledge of modern office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation.
• Ability to communicate effectively orally and in writing.
• Exhibit good judgment, honesty, integrity, responsibility, and punctuality through the utilization of professional work standards.
• Ability to establish and maintain effective working relationships with supervising personnel, coworkers, civic organizations, business professionals, and the general public.
• Front-line representation and solid knowledge of the James River Church departments and events.
• Performs other related duties as assigned and required.

James River Church is Pastor-led, and staff driven with board oversight. James River Church staff are expected and considered to share in the responsibility of practicing and propagating the Christian gospel message and upholding the doctrine of the Church (the employer), as stated on our website and in our Bylaws. As leaders and ministers of the gospel, staff therefore agree to the following: