Resident Collections SpecialistPM

At Corvias, you'll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it's at the heart of the Corvias employment experience.

At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

The Resident Collection Specialist facilitates the day-to-day administration of the delinquency management program for assigned military housing partnerships, adhering to company Standard Operating Procedures (SOPs) and applicable Fair Housing laws. This remote role requires a confident communicator with a strong customer focus, ability to overcome objections and a patient and professional demeanor. The ability to reduce delinquent accounts to support the portfolio's revenue goals, while providing the resident with a positive customer experience, is at the forefront of this role.

While the role is remote, we do require that the successful candidate live within a reasonable driving distance to one of the 7 military bases where we have housing which are as follows:
Ft. Rucker, AL, Ft. Riley, KS, Ft. Polk, LA, Ft. Meade, MD, Aberdeen Proving Grounds (APG), MD, Ft. Bragg, NC, and Ft. Sill, OK.

• Monitor and manage resident accounts to ensure timely delinquency collection from past due rent and/or other miscellaneous charges, including outstanding balances from former residents.
• Facilitate collection procedures adhering to Company standard operating procedures and Fair Housing laws and guidelines.
• Monitor, prioritize, and update records of contact and payment activity through all phases of the collections process in the property management software system. Proactively follow up with current and past residents until all outstanding balances are paid per SOP guidelines.
• Resolve customer issues and concerns regarding balances owed.
• Coordinate, prepare, and review ad hoc and regularly scheduled reports; ensure all requisite information is accurate and available within required time frames. Investigate and resolve discrepancies in payments or accounts.
• Communicate and provide regular reporting on delinquent status to team members, on-site property management teams, and Accounting.
• Build and maintain positive relationships with current and past residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
• Maintain a high level of organization and attention to detail, ensuring accurate and timely residents' records and tenant ledgers.
• Maintain confidential electronic files and records; safeguard the integrity of confidential information and conversations.
• Champion the Corvias culture, mission, vision, and values, and maintain the highest standards of business professionalism.
• Other duties as assigned.

• 2+ years of relevant work experience in property management or customer service; strongly prefer administrative experience with collections, general billing, or other financial-related matter.
• Demonstrable understanding of accounting processes and procedures.
• Proficient in the use of database and debt collection software to update records and interpret payment information
• Research skills to identify customers and investigate errors that may lead to inaccurate reporting of debts
• Conflict resolution and negotiation skills to overcome obstacles to collecting payment.
• Ability to confidently communicate with residents using tact and diplomacy to navigate difficult situations and settle differences in a manner that strengthens relationships.
• Detail and process oriented with the ability to adhere to program guidelines and standard operating…