Computer Operator II​/Tier II Help Desk Support

Overview

COMPUTER OPERATOR II

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Operator II for a career where your growth is just as important as the mission you support.

• Lead/Manage/Support by acting as the Tier II support point following escalation from the Army Enterprise Service Desk. Providing technical support for classified and unclassified networks using Army-approved IT Service Management (ITSM) systems. Troubleshooting and resolving incidents involving end-user devices, software applications, and basic network connectivity. Installing, configuring and maintaining desktops, laptops, tablets, printers, and related peripherals. Deliver hands-on support for hardware and software issues, including performance, access, and connectivity concerns.
• Collaborate with users by guiding them through troubleshooting steps and provide training on new hardware and software deployments. Work with the local team to escalate complex or unresolved issues to senior technicians and document standard support procedures.
• Drive success by strengthening Tier II response efficiency, standardizing troubleshooting workflows across classified and unclassified networks, ensuring consistent resolution quality, reducing downtime and enhancing user readiness.

• Education:
  
  Associates Degree or equivalent experience.
• Experience:
  
  At least 3 years of experience in IT/Computer Science or equivalent field with proven work experience as a Computer Operator.
• Technical skills:
  DoD 8570.1-M certification: IAT Level II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND).
• Security clearance level:
  Secret or the ability to obtain and maintain a secret security clearance to perform the duties of this position.
• Role requirements:
  
  Ability to work under pressure and manage time efficiently, ability to analyze customers’ computer problem to diagnose it and determine the cause, document customers’ descriptions of their computer problems, computer literacy and attention to detail, can interface with a variety of personalities and rank and file employees, dedicated to problem solving and process analysis, ability to work in a group or alone, knowledge of Microsoft Office Suite, excellent communications skills.

• Microsoft 365 Certified:
  Endpoint Administrator Associate. Microsoft training certification. Taking the exam is not a requirement. Required within 60 days of start.
• ITIL v4 Foundations or higher -- ITIL Training certification meets this requirement. Taking the exam is not a requirement. Required within 30 days of start.

Location:

Customer Site

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.