Computer Operator II​/Tier II Help Desk Support

COMPUTER OPERATOR II

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Operator II for a career where your growth is just as important as the mission you support.

As a Computer Operator II, the work you’ll do at GDIT will be impactful to the mission of the Army’s Network Enterprise Technology Command and its Information Management Communication Services program. You will play a crucial role as the first point of contact after the Army Enterprise Service Desk (Tier
1), addressing incidents and service requests involving end‑user devices and basic networking issues, assisting computer users and organizations, and providing technical help directly to computer users.

• Lead/Manage/Support by acting as the Tier II support point following escalation from the Army Enterprise Service Desk. Providing technical support for classified and unclassified networks using Army‑approved IT Service Management (ITSM) systems. Troubleshooting and resolving incidents involving end‑user devices, software applications, and basic network connectivity. Installing, configuring and maintaining desktops, laptops, tablets, printers, and related peripherals. Deliver hands‑on support for hardware and software issues, including performance, access, and connectivity concerns.
• Collaborate with users by guiding them through troubleshooting steps and provide training on new hardware and software deployments. Work with the local team to escalation complex or unresolved issues to senior technicians and document standard support procedures.
• Drive success by strengthening Tier II response efficiency, standardizing troubleshooting workflows across classified and unclassified networks, ensuring consistent resolution quality, reducing downtime and enhancing user readiness.

The Computer Operator II must have:

• Education: Associates Degree or equivalent experience.
• Experience: At least 3 years of experience in IT/Computer Science or equivalent field with proven work experience as a Computer Operator.
• Technical skills: DoD 8570.1‑M certification: IAT Level II Certification (CCNA‑Security, CySA+, GICSP, GSEC, Security+ CE, CND).
• Security clearance level: Secret or the ability to obtain and maintain a Secret security clearance to perform the duties of this position.
• Role requirements: Ability to work under pressure and manage time efficiently, ability to analyze customers’ computer problem to diagnose it and determine the cause, document customers’ descriptions of their computer problems, computer literacy and attention to detail, can interface with a variety of personalities and rank and file employees, dedicated to problem solving and process analysis, ability to work in a group or alone, knowledge of Microsoft Office Suite, excellent communications skills.

• Microsoft 365 Certified:
  Endpoint Administrator Associate – Required within 60 days of start.
• ITIL v4 Foundations or higher – Required within 30 days of start.

• Work Location: USA, AL Fort Novosel (Customer Site)
• Scheduled Weekly
  
  Hours:
  
  40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite
• Estimated Hourly Rate: $18.22 – $23.06 (salary based on experience, location)

Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans