Teller Supervisor

Position Summary

In addition to teller duties, assists tellers in the efficient handling of customer needs, reviewing and checking the work of other tellers, and assisting in the resolution of other teller problems. Maintains records of vault and teller station cash balances, and oversees currency accounts. Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts.

Operates a variety of office equipment. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other business units for traditional and non‑traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

Supervise tellers and assist Assistant Banking Center Manager and/or Banking Center Manager on performance evaluations for tellers; assist with grievance resolution.

In addition to teller duties, assists tellers in the efficient handling of customer needs, reviewing and checking the work of other tellers, and assisting in the resolution of other teller problems. Maintains records of vault and teller station cash balances, and oversees currency accounts. Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts.

Operates a variety of office equipment. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other business units for traditional and non‑traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

Supervise tellers and assist Assistant Banking Center Manager and/or Banking Center Manager on performance evaluations for tellers; assist with grievance resolution.

Provide on‑job training for tellers on an as‑needed basis.

Monitor tellers to ensure compliance with bank’s policies and procedures.

Issue written and oral instructions on teller operations as necessary.

Ensure that bank policies and procedures are followed and that teller personnel are aware of proper operating procedures.

Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions.

Assist in problem resolution for tellers and customers.

Assign duties and work schedules to ensure efficient functioning of the department.

Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier’s checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.

Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.

Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.

Verify and balance assigned cash drawer daily. Maintain cash over and short record. Maintain cash drawer variances within Central Bank guidelines.

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.)…