IT Desktop Support Technician

Overview

The IT Desktop Support Technician plays a crucial role in ensuring the smooth and efficient operation of James River Church’s end-user computing environment. This position requires a highly motivated and customer-oriented individual with a strong technical aptitude and a passion for problem-solving. The IT Desktop Support Technician will work closely with employees at all levels to provide timely and effective technical assistance, ensuring that our workforce has the tools and technology they need to succeed.

• Provide technical support to end-users for desktop computers, laptops, mobile devices, and peripherals.
• Troubleshoot hardware and software issues, including operating system problems, application errors, and network connectivity.
• Install, configure, and maintain desktop computers, laptops, and associated peripherals.
• Deploy and support software applications, ensuring compatibility and functionality.
• Assist with the maintenance and testing of software, including patches and updates.
• Create and maintain user accounts, ensuring appropriate access levels and security.
• Maintain accurate inventory of IT assets, including hardware, software licenses, and peripherals.
• Assist with the development and maintenance of IT documentation, including knowledge base articles and user guides.
• Stay current with industry best practices and emerging technologies in desktop support.

• Proven experience as a Desktop Support Technician or similar role in an IT environment.
• Proficiency in supporting Windows and macOS operating systems.
• Experience with troubleshooting hardware and software issues.
• Knowledge of networking concepts and protocols.

• Excellent customer service and communication skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Positive attitude and willingness to learn new technologies.
• Exhibit professionalism and always maintain confidentiality.