Sales Representative

POSITION OVERVIEW

We are seeking a motivated, customer-focused Water Sales Representative to join our growing team. This is an excellent opportunity for someone looking to build a career in sales while helping homeowners and businesses during some of their most stressful situations.

No Water Mitigation experience needed – We will provide the training needed to become successful in the industry.

Because water damage emergencies happen unexpectedly, this position requires flexibility.

• Full-time position with a variable schedule. Begin shift at 7:30 am and then on the road most of the day going to client sites.
• Must be available to respond to customer emergencies during evenings, weekends, holidays, and after-hours on a rotating basis.
• Some days may follow a traditional schedule, while others require responding immediately when emergency calls are received.

• Respond promptly to water damage emergencies and customer service calls.
• Meet with homeowners, business owners, and property managers to assess water mitigation needs.
• Educate customers on the water mitigation and restoration process.
• Coordinate with insurance to obtain claim number, details, complete paperwork, and collect photos.
• Prepare estimates and explain recommended services in a professional, consultative manner.
• Build trust and provide exceptional customer service during stressful situations.
• Coordinate with technicians and operations teams to ensure a smooth customer experience.
• Follow up with customers throughout the project to ensure satisfaction.
• Develop relationships with insurance agents, property managers, plumbers, and other referral partners.
• Maintain accurate customer records and activity within the company's CRM.
• Meet or exceed sales goals and performance expectations.
• Participate in ongoing sales and industry training.

Required

• High school diploma or GED required.
• Minimum of 1 to 2 years of sales experience with great sales acumen.
• Strong communication and relationship‑building skills.
• Positive attitude with a willingness to learn.
• Exhibits strong team player/builder skills.
• Comfortable meeting new people and working independently.
• Comfortable working in the office and on the road.
• Strong organizational and time management skills.
• Ability to self‑manage.
• Ability to remain calm and empathetic when assisting customers during emergencies.
• Basic computer skills and ability to learn CRM software.
• Valid driver's license with a clean driving record.
• Ability to pass a background check and drug screen.

• Customer‑first and genuinely enjoys helping people.
• Self‑motivated with a competitive drive.
• Comfortable working in a fast‑paced, ever‑changing environment.
• Reliable and dependable when customers need immediate assistance.
• A strong communicator who builds trust quickly.
• Coachable and eager to learn a new industry.
• Professional, honest, and accountable.

This role is ideal for someone with an outgoing personality, strong people skills, and the desire to build a long‑term career in consultative sales while making a meaningful difference for customers during challenging situations.