Sales Coordinator

To provide essential support to the sales department, ensuring efficient operations, sales processes and accurate data management, the Sales Coordinator will play a critical role in maintaining accurate records, coordinating reporting, and supporting the sales team in achieving their goals.

Key Performance Outputs

Sales Operations & Order Management

• Support Account Managers with processing opportunities and sales orders in the system
• Monitor order fulfilment status, resolving open sales issues proactively
• Collaborate with Sales Managers, Directors, and Logistics/Operations to ensure timely delivery
• Create accurate sales orders using vessel split and opportunity data
• Manage re-allocations, amendments, and new sales orders as required
• Ensure sales timelines are met for pricing, opportunities, orders, and RAs
• Facilitate on-time fulfilment to enable accurate invoicing by Finance

Sales Finance & Credit Support

• Maintain accurate financial records for sales transactions
• Generate and process Return Authorisations (RAs)
• Coordinate with Finance on credits, claims, and credit insurance approvals
• Prepare claim import sheets following sales approval
• Update Netsuite with approved credit insurance information

Customer, Lead & Master Data Management

• Coordinate Terms & Conditions signing and ensure compliance documentation is complete
• Set up new customers accurately in the system
• Maintain and improve CRM data quality, identifying and resolving data gaps
• Capture, organize, and maintain sales leads from trade shows, emails, and other sources
• Manage client data and distribution lists for sales communications and newsletters

Sales Support & Process Improvement

• Handle day-to-day customer queries when Account Managers are unavailable
• Provide ad-hoc sales support during peak periods
• Collaborate with team members to streamline sales processes
• Participate in IFS audits as a sales team representative
• Support the annual review and update of Sales SOPs
• Assist with post-season and in-season customer and grower reviews/reports

Reporting & Territory Intelligence

• Coordinate Market Feedback and Field Feedback reports to growers
• Support Territory Directors with real-time sales data and reporting insights

• Diploma or suitable tertiary qualification in Sales, Marketing, Logistics, or a related field
• 2–4 years’ experience in a sales support, sales coordination, or similar role

What You Bring:

• Previous experience in sales support, sales operations, customer administration, or a similar role
• Strong attention to detail and ability to manage multiple priorities and deadlines
• Confidence working with CRM and ERP systems (experience with Netsuite is an advantage)
• Solid understanding of sales order processing, invoicing, and credit processes
• Excellent communication and stakeholder management skills
• A proactive, solutions-focused mindset with a willingness to support the wider team
• Strong organisational and data management skills
• Intermediate to advanced Excel and reporting skills

Why Join Us?

• Be part of a collaborative, high-performing sales team where your contribution truly matters
• Gain exposure across sales, finance, logistics, and operations, building valuable commercial experience
• Work in a role with variety, responsibility, and visibility across the business
• Opportunity to develop your skills and grow your career in a dynamic and fast-paced environment
• Join a company that values process improvement, teamwork, and continuous learning