Sales and Service Associate

Overview

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym—we support our members' total well-being through coaching, connection, and community.

Join us and be part of a team that's changing lives every day!

FULL-TIME Part-time

LOCATION 555 Oceana Pacifica CA 94044

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust-based relationships by actively listening to members  goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

• Developing first-name relationships with members, answering questions, resolving concerns, and connecting members and guests with the appropriate resources.
• Help keep our gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit, and help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Support an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs has a meaningful impact on their sense of belonging.

Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open-mindedness; you show up as yourself and act with integrity.
• Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

• Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

• Minimum travel may be required for training purpose and lead generation.

Team Members in this role are eligible to participate in 24 Hour Fitness s Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Benefits at 24:
We offer comprehensive benefits including paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have Employee Resource Groups for community events both in-person and virtually.

This job description is intended to describe the general job functions and requirements for this position. This is not an exhaustive list of all qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

24 Hour Fitness offers benefits designed to meet the diverse needs of all team members, including health coverage and company-paid benefits automatically provided at no cost, such as group life and accident insurance. Eligibility depends on position, hire/service date, and hours worked. Eligible team members may accrue vacation hours. All team members and eligible dependents receive a complimentary membership.

All Employees:
Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance, and 401k Savings and Investment Plan. Median benefits vary by hours worked and location. Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $18.75 per hour.

Functional Group:
Service