Business Analyst

We are looking for a Salesforce Service Cloud Business Analyst who has hands-on experience working with the Salesforce community to streamline Commercial Banking operations specifically in Commercial Client Servicing, Commercial Deposits and Treasury onboarding. This position will serve as the main connection between the business team and technology.

What you’ll do:

• Work with Commercial Banking, Treasury, and Operations stakeholders to gather requirements and translate onboarding/servicing needs into Salesforce Service Cloud solutions
• Analyze and enhance the end-to-end business processes through client servicing, treasury onboarding and commercial deposits
• Work alongside admins, developers, product, and architecture teams to deliver scalable solutions and support UAT, testing strategy, and release readiness
• Lead collaborative workshops to design future-state servicing frameworks and translate outcomes into configuration efforts, including case management, workflow automation, intake optimization, and service console improvements.

Requirements:

• 3+ years of experience as a Business Analyst supporting Salesforce Service Cloud
• Deep understanding of commercial banking operations client servicing, deposits and treasury onboarding
• Comfortable translating operational workflows into Salesforce functionality and the ability to work directly with business leaders and technical teams in Agile environment

This is awesome opportunity to support the growth of Commercial Banking servicing technology in a collaborative environment.