Nordic Speaking Customer Support Ride-Sharing App Department
Job in
Paducah, McCracken County, Kentucky, 42001, USA
Listed on 2026-02-12
Listing for:
Mercier Consultancy
Full Time
position Listed on 2026-02-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for our Client's Ride-Sharing App Department! In this essential entry level role, you will serve as the primary contact for our Nordic-speaking users, providing them with top-notch assistance and support regarding their ride-sharing experiences. Your fluency in Nordic languages will be instrumental in ensuring our clients receive the best possible service.
This position is ideal for individuals who are tech-savvy and have a passion for customer service. You will engage with users, helping them navigate our app, resolve issues, and enhance their overall experience.
Responsibilities- Respond to customer inquiries in Nordic languages via phone, email, and chat
- Assist users with questions about the ride-sharing app and its functionalities
- Document customer interactions and solutions accurately in our CRM system
- Collaborate with internal teams to resolve complex user issues and ensure satisfaction
- Provide guidance on best practices for effective app usage
- Collect user feedback to inform service improvements and app enhancements
- Participate in training sessions to stay current on app features and updates
- Fluency in a Nordic language (such as Swedish, Danish, Finnish, or Norwegian) and English, both written and verbal
- Previous experience in customer support, ideally in the technology or mobile app sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring high customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and software
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...
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