Relationship Banker - Part Time

Pay Range: $16.01 USD to $18.41 USD. The listed range is estimated; final offers are based on experience, education, location, and other job‑related factors.

The Relationship Banker I serves as a teller and customer‑service advocate. The focus is on building banking knowledge and supporting the company’s strong reputation for excellence through exceptional service standards.

Ideal candidates have a pleasant, proactive approach, a desire to expand their knowledge of banking, an ability to cross‑sell products, excellent attention to detail, and the capacity to provide professional phone and in‑person assistance. Strong communication and organizational skills are critical for success.

Responsibilities include cash handling, sales, and customer service functions. The role assists in onboarding and training Banking Services Associates and continually develops banking industry skills.

All employees are expected to protect information and assets through heightened awareness of information security, cyber‑security, and risk‑management best practices, and to comply with all applicable laws, regulations, and organizational policies.

• Deliver exceptional customer service by executing transactions (deposits, withdrawals, loan payments, opening consumer accounts) with precision and a friendly demeanor.
• Handle customer calls professionally, navigating challenging situations with empathy and efficiency.
• Maintain accurate cash management by balancing the cash drawer and keeping funds within set limits.
• Provide comprehensive transactional services, including issuing checks, money orders, redeeming savings bonds, and more, while ensuring compliance with bank policies.
• Promote and cross‑sell bank products effectively, connecting customers to the appropriate departments to meet their needs.
• Count, verify, and package coin and currency accurately, preparing them for secure vault storage.
• Address customer inquiries and resolve routine issues confidently, ensuring a positive customer experience.
• Maintain a well‑stocked teller station with essential forms and supplies to facilitate smooth transactions.
• Set and achieve sales goals with guidance from supervisors.
• Operate and balance branch equipment, such as vaults, ensuring compliance with operational standards.
• Scan and balance teller work and process various bank forms with attention to detail.
• Handle stop payments and holds with critical thinking, preventing fraudulent transactions.
• Provide detailed account information and assist customers with safety deposit boxes, ensuring their needs are met.
• Assist customers with documentation, such as direct deposits and address changes.
• Create thorough documentation for customer transaction inquiries, maintaining clear and accurate records.
• Offer overdraft services, open and close accounts, and re‑pin debit cards.
• Maintain and balance vault cash, ordering money as needed to meet operational requirements.
• Support the Retail Banking team with daily reconciliation and balancing issues.
• Adhere to all bank policies, regulations, and laws, ensuring all activities are compliant.
• Assume responsibility for additional projects and tasks as assigned.

• High school diploma or equivalent required.

• Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels.
• A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions.
• Proficiency in accurately and efficiently processing customer transactions while providing exceptional customer service.
• Ability to identify and pursue sales opportunities by understanding customer needs and recommending appropriate products and services.
• Ability to quickly and efficiently resolve discrepancies or errors in customer accounts.
• Critical‑thinking skills and the ability to analyze data, drawing informed conclusions.
• Strong organizational and time‑management skills to handle multiple tasks, prioritize work, and meet deadlines.
• Mathematical proficiency and the ability…