Call Center Representative KY - Paducah

POSITION SUMMARY:

We are the first line for our customer whether it be via email or through the phone . We are responsible for answering and directing calls, placing orders, answering emails, tracking orders, and assisting our sales team.

• process orders
• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• identify and escape priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• produce call reports
• provide daily support and assistance to Regional Managers
• contact all DDD customers weekly
• maintain DDD call list weekly
• investigate/process credit requests
• maintain complete information on all product credits
• Track shipments daily & communicate with carriers
• Ability to learn and understand equipment components, equipment ordering procedures and the forms associated with those orders.
• Monitor all equipment orders; documenting order activity to keep everyone informed and up to date on the progress of equipment orders
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with available shipping methods & transit time information
• Identify and escape priority issues
• Investigate/process credit requests
• Maintain complete information on all product credits
• Follow-up required on all correspondence in a timely manner
• Provide website technical support
• Will run reports and enter the Internet Transfer orders for KY on a weekly basis and for CA on a period basis.
• Will enter and assist with International orders.

Computer Skills, Communication Skills

High School or High School equivalent

Entry level

Customer Service/Call Center 1-2 years

None

Check all that apply

(N)
Never, (O)
Occasionally or (C)
Constantly

Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.

N

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

N

Remaining in a stationary position, often standing, or sitting for prolonged periods.

C

Moving about to accomplish tasks or moving from one worksite to another.

O

Adjusting or moving objects up to 15 pounds in all directions.

O

Communicating with others to exchange information.

C

Repeating motions that may include the wrists, hands and/or fingers.

C

Operating machinery and/or power tools.

N

Operating motor vehicles or heavy equipment.

N

Check all that apply

Low temperatures.

N

High temperatures.

N

Outdoor elements such as precipitation and wind.

N

N

Hazardous conditions.

N

N

Small and/or enclosed spaces.

N

N

Check only one

Sedentary work that primarily involves sitting/standing.

C

Light work that includes moving objects up to 20 pounds.

N

Medium work that includes moving objects up to 50 pounds.

N

Heavy work that includes moving objects up to 100 pounds or more.

N

US Hourly Pay Range

$17 - $17 USD

Disclaimer:

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Only U.S. citizens or individuals authorized to work in the United States are eligible for employment. If hired, can you provide documentation verifying your identity and legal authorization to work in the U.S. without the need for employer sponsorship?
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Are you 18 years of age or older?
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