Assistant General Manager

JOB VACANCY – ASSISTANT GENERAL MANAGER

Our Client, Atomic City Family Entertainment Center, is seeking to hire a full-time Assistant General Manager to help lead daily operations and support the continued growth of one of Western Kentucky's premier entertainment destinations. If you are a high-energy leader who enjoys developing employees, creating exceptional guest experiences, and overseeing fast‑paced operations, we invite you to join the Atomic City team.

Atomic City Family Entertainment Center is a locally owned entertainment destination in Paducah, Kentucky, designed to bring people together. With a strong reputation for quality, innovation, and guest satisfaction, Atomic City offers attractions, arcade gaming, food and beverage service, private events, live entertainment, and family‑friendly experiences for guests of all ages. More than just an entertainment venue, Atomic City is a growing business built on hospitality, teamwork, accountability, and operational excellence.

As the business continues to expand, ownership is committed to investing in talented leaders who can help drive results, develop employees, and create memorable experiences for every guest who walks through the doors.

Reporting directly to the General Manager and working closely with Ownership, the Assistant General Manager serves as the second‑in‑command of the facility and plays a critical role in the day‑to‑day management of the operation. The Assistant General Manager is responsible for supporting all aspects of the business, including employee leadership, guest experience, operational execution, safety compliance, cash accountability, inventory management, event support, and revenue growth initiatives.

This highly visible leadership position requires strong decision‑making skills, excellent communication abilities, and a hands‑on management style. The ideal candidate is comfortable leading from the floor, coaching employees, solving problems in real time, and ensuring operational excellence across all departments.

• Lead by example and foster a positive, energetic, and team‑oriented culture
• Supervise employees across attractions, arcade operations, kitchen, bar, and guest service areas
• Assist with recruiting, interviewing, hiring, onboarding, and training employees
• Coach, mentor, and develop team members to maximize performance and engagement
• Address employee performance concerns, attendance issues, and disciplinary matters when necessary
• Conduct shift meetings and communicate daily goals, promotions, events, and operational updates
• Monitor employee performance and ensure accountability for assigned responsibilities
• Maintain high standards of professionalism, teamwork, and guest service throughout the facility

• Ensure every guest enjoys a safe, fun, and memorable experience
• Resolve guest complaints and concerns professionally and efficiently
• Support birthday parties, group events, karaoke nights, live entertainment, and special events
• Maintain a clean, welcoming, and family‑friendly environment throughout the facility
• Interact with guests regularly to build relationships and encourage repeat business
• Promote a culture of exceptional customer service among all employees

• Assist in overseeing daily operations of attractions, arcade, kitchen, and bar areas
• Open and close the facility according to company procedures
• Monitor attraction operations to ensure safety, efficiency, and guest satisfaction
• Manage staffing levels and adjust labor resources as needed during business fluctuations
• Monitor guest flow, attraction wait times, and operational bottlenecks
• Complete shift reports and communicate operational concerns to the General Manager and Ownership
• Ensure music, televisions, lighting, entertainment systems, and operational equipment are functioning properly

• Enforce all company policies, attraction regulations, and safety procedures
• Ensure compliance with height requirements, attraction rules, and guest safety standards
• Monitor for unsafe conditions, liability risks, and policy violations
• Respond…