Indirect Lending Support Representative

Job Category:
Loan Operations

Requisition Number: INDIR
001487

Full‑Time, On‑site

Showing 1 location

• Pay or shift range: $15.44 USD to $17.36 USD

Responsible for processing and recording new loans, establishing relevant files, processing loan payments and assisting in maintaining loan records for indirect lending activities. Assist loan officers in activities such as disbursement of loan proceeds and obtaining appropriate collateral and loan information. Prepare loan documents, notices and periodic loan reports. Answer customer inquiries and resolve routine problems.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

• Assist in processing loan applications from RV and marine dealers including entering applications in the automated loan underwriting system.
• Verify loan application information with the applicant(s), other creditors, and the applicant’s previous and current employers as needed. Request and gather additional information as required.
• Assist in closing and funding approved loans, ensuring loan packages are complete and the documents are in compliance with applicable bank policy and regulatory guidance.
• Work with loan officer and/or credit administration in preparing various loan documents such as collateral and disclosure forms.
• Assist in collateral perfection on installment loans via lien and UCC filings, and the release thereof as needed.
• Assist customers and other team members with phone and written inquiries relating to collateral or other loan information including processing customer loan payments.
• Pull credit reports for loans and distribute to loan officers for review as needed.
• Follow up on insurance, title and miscellaneous documents required on tickler reports.
• Administer various reports on an ongoing basis (e.g., LIP, Booking, FL DOC, Return of Reserves, Delinquencies).
• Scan and upload loan documents on a daily basis.
• Mail welcome letters to customers and proactively contact customers to answer questions.
• Assist in the new dealer application approval process, including ensuring all documentation is received and completed, creating a new dealer file to include all current and future documents relating to the dealer, and coordinating the approval process with the appropriate Indirect Lending Officer and upper management.

Education/Experience:

• High School diploma or equivalent.
• One year of banking or other related experience.

Knowledge/Skills/Abilities:

• Strong organizational skills and attention to detail.
• Ability to problem solve, prioritize tasks and meet required deadlines.
• Ability to respond to common inquiries or complaints from customers, co‑workers or vendors.
• Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must understand and comply with company policies and procedures.
• Ability to maintain a friendly, helpful and courteous attitude when working with customers or co‑workers under diverse conditions.
• Ability to accurately and quickly complete standard mathematical calculations.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to use a calculator, computer and applicable software programs including various lending programs.
• Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.

Team members have access to paid time off, medical, dental, vision and life insurance, a 401(k) plan, tuition assistance and approved company‑paid training.

The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.

The company is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations and other laws/regulations as applicable.