Loan Servicing Generalist

Loan Servicing Generalist

Position Type:
Full Time

Job Location:

Paducah, KY 42001
Department:
Loan Servicing

Reports To:

Loan Servicing Manager

This position exists to provide support as needed to multiple functional areas within the Loan Servicing Department. Team members are proficient in a variety of functions to ensure efficient workflow and to provide exceptional service to internal and external customers. Proficiency in key duties and strong attention to detail are needed to ensure that loans are compliant with regulation and the bank’s loan policy and that security interest in collateral is perfected, thereby protecting the financial security of the bank and its customers.

The position requires independent judgement and the ability to assess situations and determine a correct course of action. As the position serves a relief function, actual time allocation to the percentages below will fluctuate based on the skills of the individual and needs of the department.

• Loan Document Production – 30%

  Prepare loan documents requested by Relationship Support Specialists and Relationship Managers. Ensure final documents are in compliance with regulations, loan policy and guidelines. Maintain knowledge of loan regulations/compliance.

• Collateral Document Management – 30%

  Collateral lien filings/releases (title liens, mortgages, final titles, UCC’s). Ensure the bank’s liens are perfected to protect the bank’s security interest. Process collateral correspondence in mail and courthouse courier. Scan/Index loan documents. Paid in Full loan processing.

• Loan Servicing Support – 30%

  Process loan payments and payoffs. Review and audit loan files received from Relationship Managers and Support Specialists for compliance with regulation and the bank’s loan policy and accuracy for data input into the host system. Upload new loan information to NuPoint. Answer loan questions from internal and external clients. Reconcile the general ledger accounts and maintain various monthly reports.

• Quality Assurance – 10%

  Ensure imaged loan documents are in compliance and of good quality for viewing.

• Limited training normally acquired through high school education
• Specialized education/training normally acquired through up to 18 months of higher education
• Education/training equivalent to an Associates’ Degree
• Education/training equivalent to a Bachelors’ Degree
• Education/training equivalent to a Masters’ Degree
• Advanced education/training in a recognized field of specialization, e.g. CPA, MBA
• Other (please specify)

• None
• Three months to one year
• More than one year, fewer than three years
• More than three years, fewer than five years
• More than five years, fewer than eight years
  
  More than eight years

• Follows standard guidelines and procedures. Refers most problems to supervisor.
• Functions independently in order to accomplish assigned projects. Refers unusual problems to supervisor.
• Recommends or makes major policies decisions for department, division or company.