IT Generalist

Overview

3dB Labs is seeking a skilled IT Generalist to join our corporate team supporting our growing mission. The ideal candidate is a self-starter with great interpersonal skills with the technical knowledge to go with it. Our work environment is dynamic and fast-paced with a focus on quick-reaction responses to our customers' needs. Our products are technically compelling, operationally relevant, and deployed around the globe.

End User Support

• Maintain/upgrade computers, peripherals, networking equipment, etc.
• Onboard new employees’ computers and handheld devices
• Familiarize new employees with the following systems:
  Email (Exchange), One Drive, InTune, JIRA, web-based timecard system, Ninja1, ticketing system, GITLAB, Mattermost, WiFi, and VPN
• Respond to tickets

Networking Support

• Configure devices for appropriate networking permissions
• General troubleshooting/maintenance
• Familiarity with Cisco CLI is a plus

Infrastructure Support

• VMware ESXi: assist in creating, configuring, restoring, and migrating VMs
• Create and implement backup and disaster recovery strategies
• Run cable as needed

• US Citizen, ability to obtain a US Government Top Secret Clearance
• 5-10 years IT experience
• Bachelors or Associates degree in IT, Computer Systems, or similar
• Experience in a Linux and Windows based environment
• Current or past US security clearance is a major plus

• 100% coverage of employee and dependent medical, vision, and dental
• Coverage of co-pays and deductibles
• 401k, profit sharing of up to 25% of your salary
• Flexible hours
• Bank of holiday and PTO hours

3dB Labs is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.