Technology Support Specialist
Listed on 2026-05-25
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IT/Tech
IT Support, Systems Administrator
User Support Manager
Paducah Central Office – Paducah, Kentucky
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Job DetailsJob : 5723617
Final date to receive applications: May 28, 2026 11:59 PM (Central Standard Time)
Posted: May 19, 2026 5:00 AM (UTC)
Starting Date: To Be Determined
Job DescriptionTITLE:
User Support Manager
QUALIFICATIONS: Associate’s degree in an Information Technology related field preferred but not required. Minimum of four years’ successful experience managing and supporting desktop computers in a networked, multiplatform environment.
REPORTS TO: Director of Technology and Director of Food Services
BASIC FUNCTION: Under the direction of the Director of Technology, perform remote troubleshooting and support for a variety of desktop computers up to the point of LAN connectivity; provide consultation and support to users within the district on a variety of issues related to desktop computers, perform and/or coordinate all maintenance on district food services technology systems; coordinate the maintenance and operation of the technology support ticketing system;
provide online and phone support for technology service requests for the district.
- Be able to install and configure new information technology equipment.
- Be able to install and configure new information technology software.
- Perform basic fault determination on all desktop computer systems when problems are reported.
- Perform basic fault determination on computer level LAN connectivity issues when problems are reported.
- Perform basic desktop food service system repairs and system upgrades as required.
- Provide all initial online and voice provided desktop and LAN support requests.
- Coordinate and schedule daily duties and work schedule of district desktop technicians.
- Coordinate all installations, upgrades, and maintenance to the district Point-of-Sale system under direction of the Director of Technology and the Director of Food Services.
- Perform related duties as assigned.
TERMS OF EMPLOYMENT: Beginning July 1st and continuing through 240 days of each fiscal year.
EVALUATION: Shall occur no later than May 1st each year. Evaluation will be done by the immediate supervisor.
Position Type: Full-Time
Salary: $48,719 to $53,022 Per Year
Job Requirements- Citizenship, residency or work visa required
- Dale Weaver, Director of Technology
- Central Office
- Phone:
- Email: N/A
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